Greetings,
We are getting ready to roll out Print at Home Ticketing, but have noticed that the tickets don't render properly on the iPhone or iPad. We can open other vendor's PDF tickets just fine. Has anyone else had this problem?
Laurie
I wonder if there are fonts in your template that don't play nicely with macs, or at least iOS. If I recall, there are several fonts that are recommended to avoid.
We've been on PAH for over two years now, and though we don't regularly scan PAH PDFs on smartphones, we've experimented with it a couple of times, and it has worked here.
Hi Laurie,
I have the same issue of not full rendering currently to iPhone, however we are not promoting iPhone use as an option at the moment.
No Tess-generated text is rendering, but the barcodes are and they read correctly with our n-scan scanners. So we will be prepared if patrons do show up showing their phone.
Duane
I have not tried the print at home tickets from the iphone, but we are using the Printtickets web api method and the barcodes that we generate from it scan on mobile devices.
Jon
So, I've just learned that we have the same issue. We're not promoting iPhone or other devices as a way to use the tickets, but occasionally patrons have tried to display the tickets on their phone. Like Duane said, the barcodes work fine, but the other text from Tess is not showing up. Has anyone designed a PAH ticket that renders on an iPhone? I'd love to know what the secret is.
I've noticed that if you double tap a barcode on an iPhone, to auto-zoom and center it, part of the barcode might go off the screen. Manually centering it may help it to scan correctly.
We have some issues to work out before we allow the PAH delivery method on mobile. Like how to handle multiple electronic tickets? Rather than a patron show up at the door with six tickets on their phone while the rest of the party hasn’t arrived yet, I’d like to provide for the patron to email certain tickets from their order to others in his/her party, or leave them at will-call for example.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Hipschen Sent: Thursday, January 05, 2012 1:02 PM To: Vivino, David Subject: Re: [Tessitura Technical Forum] PAHT on the iPhone
From: Brian Graham <bounce-briangraham8283@tessituranetwork.com> Sent: 1/4/2012 12:35:38 PM
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The idea of sharing the tickets is interesting. Like I mentioned above we are using the PrinTickets api method to get the ticket and barcode data. Then we are saving the barcode as an image file. I am thinking what you could do with the print tickets method is have an option for the patron on each ticket to selected it to be emailed to someone. Then in the process of sending the email you would call the print tickets method and create the image of the bardcode to be used in the email.
Yes, that would be a cool feature when finishing out the order on the site. I’m also thinking about putting it into the hands of the patron post-delivery. Split up multiple tickets on the mobile device and ‘send tickets’ to others in their party, who may be running late or travelling separately for example.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Ballinger Sent: Thursday, January 05, 2012 9:48 PM To: Vivino, David Subject: RE: [Tessitura Technical Forum] PAHT on the iPhone
From: David Vivino <bounce-davidvivino4732@tessituranetwork.com> Sent: 1/5/2012 4:07:22 PM
David, on our mobile site we have a section called my shows, and from there you click on the show which brings you to your barcoded tickets on the phone. I am thinking in this area I might put a button to share each ticket and when you click the button it would pop up a window to input the email address to send it to.
I think I will put some proof of concept thing together. If you would I like can let you know when I have something.
Hi David,
Here is something I came up with for our site as working proof of concept for emailing the tickets.
Here is a mirror for Jon's zip.
Todd Lantry
Tessitura Network
Thanks guys, I’ll check this out!
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Todd Lantry Sent: Friday, January 06, 2012 4:56 PM To: Vivino, David Subject: RE: [Tessitura Technical Forum] PAHT on the iPhone
From: Jon Ballinger <bounce-jonballinger5072@tessituranetwork.com> Sent: 1/6/2012 3:40:21 PM
David thanks again for the idea. I put this into production today.