Greetings,
We are getting ready to roll out Print at Home Ticketing, but have noticed that the tickets don't render properly on the iPhone or iPad. We can open other vendor's PDF tickets just fine. Has anyone else had this problem?
Laurie
Hi Laurie,
I have the same issue of not full rendering currently to iPhone, however we are not promoting iPhone use as an option at the moment.
No Tess-generated text is rendering, but the barcodes are and they read correctly with our n-scan scanners. So we will be prepared if patrons do show up showing their phone.
Duane
I have not tried the print at home tickets from the iphone, but we are using the Printtickets web api method and the barcodes that we generate from it scan on mobile devices.
Jon
So, I've just learned that we have the same issue. We're not promoting iPhone or other devices as a way to use the tickets, but occasionally patrons have tried to display the tickets on their phone. Like Duane said, the barcodes work fine, but the other text from Tess is not showing up. Has anyone designed a PAH ticket that renders on an iPhone? I'd love to know what the secret is.
I've noticed that if you double tap a barcode on an iPhone, to auto-zoom and center it, part of the barcode might go off the screen. Manually centering it may help it to scan correctly.