Greetings,
We are getting ready to roll out Print at Home Ticketing, but have noticed that the tickets don't render properly on the iPhone or iPad. We can open other vendor's PDF tickets just fine. Has anyone else had this problem?
Laurie
We have some issues to work out before we allow the PAH delivery method on mobile. Like how to handle multiple electronic tickets? Rather than a patron show up at the door with six tickets on their phone while the rest of the party hasn’t arrived yet, I’d like to provide for the patron to email certain tickets from their order to others in his/her party, or leave them at will-call for example.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Hipschen Sent: Thursday, January 05, 2012 1:02 PM To: Vivino, David Subject: Re: [Tessitura Technical Forum] PAHT on the iPhone
I've noticed that if you double tap a barcode on an iPhone, to auto-zoom and center it, part of the barcode might go off the screen. Manually centering it may help it to scan correctly.
From: Brian Graham <bounce-briangraham8283@tessituranetwork.com> Sent: 1/4/2012 12:35:38 PM
So, I've just learned that we have the same issue. We're not promoting iPhone or other devices as a way to use the tickets, but occasionally patrons have tried to display the tickets on their phone. Like Duane said, the barcodes work fine, but the other text from Tess is not showing up. Has anyone designed a PAH ticket that renders on an iPhone? I'd love to know what the secret is.
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The idea of sharing the tickets is interesting. Like I mentioned above we are using the PrinTickets api method to get the ticket and barcode data. Then we are saving the barcode as an image file. I am thinking what you could do with the print tickets method is have an option for the patron on each ticket to selected it to be emailed to someone. Then in the process of sending the email you would call the print tickets method and create the image of the bardcode to be used in the email.
Jon