Does anyone know how to cancel a print job on a Boca? The job is no longer in the print queue. I thought there was some combination of keys on the Boca that would cancel.
We've got 1500 tickets that will print if we can't cancel this!
A power cycle on the boca should do it. Just make sure you leave it off for 30 seconds or so. Is this a directly connected printer or a networked one.
-Rich
Tried that. We unplugged it for 15 minutes and it still wants to print the tickets.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rich TepperSent: Thursday, September 01, 2011 11:32 AMTo: Gloria OrmsbySubject: Re: [Tessitura Technical Forum] Cancel Printing on Boca - HELP!
From: Gloria Ormsby <bounce-gloriaormsby5026@tessituranetwork.com>Sent: 9/1/2011 9:03:03 AM
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This is a guess, but have you tried messing with the clear download settings? We have had other problems with our bocas from time to time and the clear download combined with a power cycle seems to do the trick to fix it.
How do you clean download? With the menu button?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Boann PetersenSent: Thursday, September 01, 2011 11:42 AMTo: Gloria OrmsbySubject: RE: [Tessitura Technical Forum] Cancel Printing on Boca - HELP!
From: Gloria Ormsby <bounce-gloriaormsby5026@tessituranetwork.com>Sent: 9/1/2011 10:34:53 AM
There is a menu item called clear download and you can choose either yes or no. Choosing yes should clear it.