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Staff RAMP Token agreement

Former Member
Former Member $organization

Hello everyone, and particularly RAMP users,

We are in the process of converting our Tess users from using the Cisco VPN to tokens.  As they are assigned to individuals, and due to the cost of them I am wondering what kind of procedures you have in place. 

Particularly interested in hearing about agreements that staff sign, emphasizing the security requirements and agreeing to pay the replacement cost if they lose it.  If you have something like this in place, is it possible to forward me a copy at dwoods@grandtheatre.com?

Also if you have some thoughts on how and where the tokens are stored on site, that would be great!  Thinking particularly of our higher volume staff areas like our Box Office and Call Center.

Thanks,

Duane

  • $organization

    We have a token agreement at La Jolla Playhouse, two versions actually, one for staff and a slightly different one for interns. Glad to send both to you. We basically just took our form that we use for keys and modified it to be more token applicable.

    Any spare unassigned tokens we have are stored in a locked IT closet. 



    [edited by: Amanda Freeman at 11:36 AM (GMT -6) on 12 Mar 2015]
  • Former Member
    Former Member $organization

    Excellent, thanks Amanda!  I look forward to receiving your email.

     

    Duane

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: August 18, 2011 12:44 PM
    To: Duane Woods
    Subject: Re: [Tessitura Technical Forum] Staff RAMP Token agreement

     

    We have a token agreement, two versions actually, one for staff and a slightly different one for interns. Glad to send both to you. We basically just took our form that we use for keys and modified it to be more token applicable.

    Any spare unassigned tokens we have are stored in a locked IT closet. 

    From: Duane Woods <bounce-duanewoods8158@tessituranetwork.com>
    Sent: 8/18/2011 11:36:14 AM

    Hello everyone, and particularly RAMP users,

    We are in the process of converting our Tess users from using the Cisco VPN to tokens.  As they are assigned to individuals, and due to the cost of them I am wondering what kind of procedures you have in place. 

    Particularly interested in hearing about agreements that staff sign, emphasizing the security requirements and agreeing to pay the replacement cost if they lose it.  If you have something like this in place, is it possible to forward me a copy at dwoods@grandtheatre.com?

    Also if you have some thoughts on how and where the tokens are stored on site, that would be great!  Thinking particularly of our higher volume staff areas like our Box Office and Call Center.

    Thanks,

    Duane



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  • Former Member
    Former Member $organization

    Duane,

     

    Also, check with your HR/Legal folks – in some areas you may not be able to have the employee agree to pay for the replacement cost of the token (I know, I tried to do that here [California] and found out that we can’t).

     

    -steve

    Information Technology Manager

    cid:image001.jpg@01CBD43F.6E929740

    Santa Barbara Center for the Performing Arts

    1330 State Street, Suite 101

    Santa Barbara, CA 93101

    (805) 899-3000 x 111 (phone)

    (805) 899-3081 (fax)

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Duane Woods
    Sent: Thursday, August 18, 2011 9:49 AM
    To: Steve Carlock
    Subject: RE: [Tessitura Technical Forum] Staff RAMP Token agreement

     

    Excellent, thanks Amanda!  I look forward to receiving your email.

     

    Duane

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: August 18, 2011 12:44 PM
    To: Duane Woods
    Subject: Re: [Tessitura Technical Forum] Staff RAMP Token agreement

     

    We have a token agreement, two versions actually, one for staff and a slightly different one for interns. Glad to send both to you. We basically just took our form that we use for keys and modified it to be more token applicable.

    Any spare unassigned tokens we have are stored in a locked IT closet. 

    From: Duane Woods <bounce-duanewoods8158@tessituranetwork.com>
    Sent: 8/18/2011 11:36:14 AM

    Hello everyone, and particularly RAMP users,

    We are in the process of converting our Tess users from using the Cisco VPN to tokens.  As they are assigned to individuals, and due to the cost of them I am wondering what kind of procedures you have in place. 

    Particularly interested in hearing about agreements that staff sign, emphasizing the security requirements and agreeing to pay the replacement cost if they lose it.  If you have something like this in place, is it possible to forward me a copy at dwoods@grandtheatre.com?

    Also if you have some thoughts on how and where the tokens are stored on site, that would be great!  Thinking particularly of our higher volume staff areas like our Box Office and Call Center.

    Thanks,

    Duane



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  • $organization in reply to A. Freeman

    We are moving to RAMP and I saw this old post about Token agreements. Sorry to rehash but are you still able to share this document?If so....

    Thanks in advance for your help.

    Tina Treants

    Arvada Center

    Software Support Specialist

    720-898-7274

     

  • $organization in reply to Tina Treants

    Tina,

    This is what I use.

    Token agreement

    It is a modified version of the sign out sheet we use for metal keys.  Our policy is that full time staff have full responsibility for their tokens.  The tokens for part time staff are stored in the safe by the ticket office manager.  The part time staff sign in and out for their token at the beginning and end of their work shift just like they do for their start up cash they keep in their till.

    To use the agreement  an existing Tessitura user fills out the top portion with their name, signature and serial number of their token.  If the user is a new hire then additional fields can be filled out and used by IT to create the new user account.

    Jared

  • $organization

    Tina,

     

    I have a form as well if you’d like a copy.  I have 2 versions, one for internal employees and one for consortium members.  I’m happy to send both if you’d like to see them.

     

    Teresa L. Dean

    Tessitura Systems Director

    AT&T Performing Arts Center

     

  • $organization in reply to Teresa Dean

    Thank you Teresa. My email is ttreants@arvadacenter.org

    I look forward to receiving both versions.

    Tina

  • $organization

    Teresa,

     

    Would you also share both forms with me?  My email address is crager@granadasb.org.

     

    Thank you.

     

    Caren Rager

    Director of Administration and Finance

    Santa Barbara Center for the Performing Arts

    The Granada Theatre

     

    From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com>
    Sent: 5/16/2013 11:48:43 AM

    Tina,

     

    I have a form as well if you’d like a copy.  I have 2 versions, one for internal employees and one for consortium members.  I’m happy to send both if you’d like to see them.

     

    Teresa L. Dean

    Tessitura Systems Director

    AT&T Performing Arts Center

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Caren Rager

    If someone wouldn't mind sending me theirs also, that would be great...

    d.hall@melbournefestival.com.au

    Thanks,

    dgh



    [edited by: David Geoffrey Hall at 7:00 PM (GMT -6) on 21 May 2013]
  • $organization in reply to Teresa Dean

    Hello, we're new to Tessitura and are interested in both of your token agreements.  Can you share them with me at rose.sherman@mnhs.org?  Many thanks!

  • $organization
    Well, as it turns out our agreement is from Teresa Dean so, it's  a good one!
    Welcome to Ramp!
    Tina


    On Wed, Sep 30, 2015 at 4:17 PM, Rose Sherman <bounce-rosesherman3714@tessituranetwork.com> wrote:

    Hello, we're new to Tessitura.  I'm interested in both of your token agreements.  Could you share them with me at rose.sherman@mnhs.org?

    From: Teresa Dean <bounce-teresadean4539@tessituranetwork.com>
    Sent: 5/16/2013 11:48:43 AM

    Tina,

     

    I have a form as well if you’d like a copy.  I have 2 versions, one for internal employees and one for consortium members.  I’m happy to send both if you’d like to see them.

     

    Teresa L. Dean

    Tessitura Systems Director

    AT&T Performing Arts Center

     



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    Tina Treants
    Software Application Support Specialist
    720-898-7274
  • Former Member
    Former Member $organization in reply to Tina Treants

    Joining the party rather late here, but is there any way I too can see all the Token Agreements y'all have?  Please send when you can to beth@broadwayrose.org.

    Thank you so much in advance!

     

    Cheers,

    Beth Jones

    Patron Service Manager

    Broadway Rose Theatre

  • $organization in reply to Former Member

    Hopping onto an old post here, but I would love to review sample RAMP token agreements. If you are willing to share, please forward to aroark@calmt.com. I would be interested in seeing both internal and consortium examples. Also, any special agreements for interns?

    Best,

     
    Amy Roark
    Ticketing & Analytics Manager
    California Musical Theatre | Music Circus & Broadway Sacramento

  • $organization

    If anyone is still following this thread and has a Token agreement they would like to share, we would be interested in seeing that.  jmoskal@TheCenterPresents.org.  Thanks!

  • $organization

    Since this thread is being revived today, I have a related but slightly separate question - has anyone created written policy or procedures around Mobile Token usage since it became available? We've given it to a few users here (mainly our admins) but are interested in rolling it out to the wider staff, but I've wanted to add some additional language to our employee handbook to make sure we're covering our bases as far as employees using their personal devices to accomplish their work. Anyone gone down this road already and has sample language or words of advice? Thanks!