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Transcend Installation and Configuration

Mohiuddin (Mo) Faruqe
$organization

Hi there, we are in the process of testing Transcend installation and configuration on our Test server. We made some test transactions running the Transcend in emulation mode and using different payment methods. When we checked the Transcend report we found only few transactions were actually settled and closed. Most of the transactions have the status of Tran.Held.Pending. We couldn't find a pattern like which types of transactions are actually kept “held and pending” by Transcend. Did any of you face this problem while upgrading to Transcend? Could you please tell us where we should look into to solve this problem? Apart from making transactions with different types of cards and cards plus cash combination do you suggest any other types of testing before we go live?

 

Thanks in advance for your any help and suggestion.

 

Mo

  • $organization
    We did have quite a bit of trouble settling in our testing. I also
    couldn't find any rhyme or reason, but a lot of those issues seemed to
    be removed when we made sure we were fully updated with any patches
    using the Client & Server update tools.

    Matt Hilgers
    Database Manager
    Milwaukee Arts Partners
    414-416-4016 (cell)

    > --------
    Original Message --------
    > Subject: [Tessitura Technical Forum] Transcend Installation and
    > Configuration
    > From: "Mohiuddin Faruqe"
    >
    > Date: Tue, May 26, 2009 9:39 am
    > To: matt_hilgers@milwaukeeartspartners.org
    >
    >
    > Hi there, we are in the process of testing Transcend installation and configuration on our Test server. We made some test transactions running the Transcend in emulation mode and using different payment methods. When we checked the Transcend report we found only few transactions were actually settled and closed. Most of the transactions have the status of Tran.Held.Pending. We couldn't find a pattern like which types of transactions are actually kept “held and pending” by Transcend. Did any of you face this problem while upgrading to Transcend? Could you please tell us where we should look into to solve this problem? Apart from making transactions with different types of cards and cards plus cash combination do you suggest any other types of testing before we go live?
    >
    > Thanks in advance for your any help and suggestion.
    >
    > Mo
    >
    >
    >
    >
    > This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    I know that in emulation mode, the response codes are randomized to present the full spectrum of possible responses.  Have you investigated the individual transactions? For instance, some should be rejected for insufficient funds.  I'm not sure what all of the repsonses are but I imagine some of them would leave the transaction in a pending status.

  • $organization

    Part of the random response codes for emulation mode have to do with how many transactions are in a batch. I spent eons trying to figure out why in emulation everything was held, or a certain batch would never settle, and it turned out that it was erroring intentionally not because of anything  to do with the actual transactions but because that number of them in a batch was the number that triggers an error batch in emulation. I think in the Transcend UG there's table somewhere that displays what will cause what.

  • Former Member
    Former Member $organization
    Hi Mohiuddin,

    Maybe this information can help you . I have the same problem and  I talk with transcend support and they say . In test environment for settled and closed properly you need to put than four or more transaction for batch if not has different error I don't remember exactly but you can call to transcend support and they going to tell you what can mean each one

    1 transaction in one batch give to you some message
    2.    transaction in one batch give to you some other message
    3 transaction in one batch give to you some message
    4 transaction in one batch give to you settled and closed properly

    Adrian


    Mohiuddin Faruqe wrote:

    Hi there, we are in the process of testing Transcend installation and configuration on our Test server. We made some test transactions running the Transcend in emulation mode and using different payment methods. When we checked the Transcend report we found only few transactions were actually settled and closed. Most of the transactions have the status of Tran.Held.Pending. We couldn't find a pattern like which types of transactions are actually kept “held and pending” by Transcend. Did any of you face this problem while upgrading to Transcend? Could you please tell us where we should look into to solve this problem? Apart from making transactions with different types of cards and cards plus cash combination do you suggest any other types of testing before we go live?

     

    Thanks in advance for your any help and suggestion.

     

    Mo



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  • $organization in reply to Former Member

    Thanks everybody for your feedback. Now we have a fair idea about what could possibly go wrong.

    Regards,

    Mo