Transcend Installation and Configuration

Hi Mohiuddin,

Maybe this information can help you . I have the same problem and  I talk with transcend support and they say . In test environment for settled and closed properly you need to put than four or more transaction for batch if not has different error I don't remember exactly but you can call to transcend support and they going to tell you what can mean each one

1 transaction in one batch give to you some message
2.transaction in one batch give to you some other message
3 transaction in one batch give to you some message
4 transaction in one batch give to you settled and closed properly

Adrian


Mohiuddin Faruqe wrote:

Hi there, we are in the process of testing Transcend installation and configuration on our Test server. We made some test transactions running the Transcend in emulation mode and using different payment methods. When we checked the Transcend report we found only few transactions were actually settled and closed. Most of the transactions have the status of Tran.Held.Pending. We couldn't find a pattern like which types of transactions are actually kept “held and pending” by Transcend. Did any of you face this problem while upgrading to Transcend? Could you please tell us where we should look into to solve this problem? Apart from making transactions with different types of cards and cards plus cash combination do you suggest any other types of testing before we go live?

 

Thanks in advance for your any help and suggestion.

 

Mo

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Adrian Karmel
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