Cannot sell the last two seats via the web

Hi Nathan,

I attempted one ticket and it failed.  In the GetPerformanceDetails call, it shows two seats available.

Is there something else that I can check in setup?  We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).

This is a performance that had 20 GA “seats” available to it from the beginning.  18 seats have been sold.  I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats.  Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.

Thanks,

Allen

That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

You could also do GetPerformanceDetails - I believe that returns an available seat count as well

Hi Nathan,

I attempted one ticket and it failed.  In the GetPerformanceDetails call, it shows two seats available.

Is there something else that I can check in setup?  We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).

This is a performance that had 20 GA “seats” available to it from the beginning.  18 seats have been sold.  I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats.  Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.

Thanks,

Allen

That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

You could also do GetPerformanceDetails - I believe that returns an available seat count as well

Hi Nathan,

I attempted one ticket and it failed.  In the GetPerformanceDetails call, it shows two seats available.

Is there something else that I can check in setup?  We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).

This is a performance that had 20 GA “seats” available to it from the beginning.  18 seats have been sold.  I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats.  Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.

Thanks,

Allen

That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

You could also do GetPerformanceDetails - I believe that returns an available seat count as well

Hi Nathan,

I attempted one ticket and it failed.  In the GetPerformanceDetails call, it shows two seats available.

Is there something else that I can check in setup?  We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).

This is a performance that had 20 GA “seats” available to it from the beginning.  18 seats have been sold.  I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats.  Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.

Thanks,

Allen

That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

You could also do GetPerformanceDetails - I believe that returns an available seat count as well

Hi Nathan,

I attempted one ticket and it failed.  In the GetPerformanceDetails call, it shows two seats available.

Is there something else that I can check in setup?  We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).

This is a performance that had 20 GA “seats” available to it from the beginning.  18 seats have been sold.  I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats.  Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.

Thanks,

Allen

That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

You could also do GetPerformanceDetails - I believe that returns an available seat count as well