Hello All,
We have a strange issue with the last two seats of a performance (education event) when trying to sell them via the web. The web shows two seats available, but when I attempt to add one or both of these seats to my cart, it is unable to add them to the cart. In prior cases, we would troubleshoot this issue by opening a ticketing order and see what happens when we try to make the same purchase. This time, however, we were able to sell the two remaining seats without problem via ticketing. There are no exceptions generated by the WebAPI. Does anyone have any idea on why we are unable to sell these last two seats? Almost all the other seats in the performance were sold via the web without any problems. We have checked the dates of the MOS etc. and found that everything appears to be setup correctly. We have some frustrated patrons trying to purchase these seats. Any assistance will be greatly appreciated.
Thanks,
Allen
Hi Nathan,
I attempted one ticket and it failed. In the GetPerformanceDetails call, it shows two seats available.
Is there something else that I can check in setup? We are using the seatserver for both ticket office and web orders (instead of the old method of using the webseatserver.).
This is a performance that had 20 GA “seats” available to it from the beginning. 18 seats have been sold. I CAN sell the remaining two seats in a ticket order, but I cannot add either of the remaining seats to my shopping cart from the web, either as a single or both seats. Of the 18 seats sold, 3 were sold in person, 4 were sold over the phone, and 11 were sold via the web.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell Sent: Friday, October 29, 2010 11:52 AM To: Allen Clark Subject: RE: [Tessitura Technical Forum] Cannot sell the last two seats via the web
That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2)
I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.
You could also do GetPerformanceDetails - I believe that returns an available seat count as well
Are the seats contiguous to one another, in the same zone, or separated in different zones?
Also - do you happen to be using the LeaveSingleSeats option in the SpecialRequests parameter?
Did you ever get a resolution to this? We've just had the same thing happen at our venue.
Penny Tabor
Midland Center for the Arts