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Cannot sell the last two seats via the web

Allen Clark
$organization

Hello All,

We have a strange issue with the last two seats of a performance (education event) when trying to sell them via the web.  The web shows two seats available, but when I attempt to add one or both of these seats to my cart, it is unable to add them to the cart.  In prior cases, we would troubleshoot this issue by opening a ticketing order and see what happens when we try to make the same purchase.  This time, however, we were able to sell the two remaining seats without problem via ticketing.  There are no exceptions generated by the WebAPI.  Does anyone have any idea on why we are unable to sell these last two seats?  Almost all the other seats in the performance were sold via the web without any problems.  We have checked the dates of the MOS etc. and found that everything appears to be setup correctly.  We have some frustrated patrons trying to purchase these seats.  Any assistance will be greatly appreciated.

Thanks,

Allen

Parents
  • $organization

    Hello Nathan,

     

    Thanks for the reply.  This is configured as a GA performance.  I don’t believe that trying to add a single seat to a shopping cart would cause this problem.  We are not using the LeaveSingleSeats option.  And these are contiguous seats.  The default method used calls for seated and when used at this time on this performance returns a zero (none seated), but if we use an unseated call, it returns a 1 (successfully added 1 seat to the cart).  What could be causing the seated call to fail?

     

    Still looking and still very grateful for any assistance.

     

    Allen

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Thursday, October 28, 2010 6:59 PM
    To: Allen Clark
    Subject: Re: [Tessitura Technical Forum] Cannot sell the last two seats via the web

     

    Are the seats contiguous to one another, in the same zone, or separated in different zones?

    Also - do you happen to be using the LeaveSingleSeats option in the SpecialRequests parameter?

Reply
  • $organization

    Hello Nathan,

     

    Thanks for the reply.  This is configured as a GA performance.  I don’t believe that trying to add a single seat to a shopping cart would cause this problem.  We are not using the LeaveSingleSeats option.  And these are contiguous seats.  The default method used calls for seated and when used at this time on this performance returns a zero (none seated), but if we use an unseated call, it returns a 1 (successfully added 1 seat to the cart).  What could be causing the seated call to fail?

     

    Still looking and still very grateful for any assistance.

     

    Allen

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Thursday, October 28, 2010 6:59 PM
    To: Allen Clark
    Subject: Re: [Tessitura Technical Forum] Cannot sell the last two seats via the web

     

    Are the seats contiguous to one another, in the same zone, or separated in different zones?

    Also - do you happen to be using the LeaveSingleSeats option in the SpecialRequests parameter?

Children
  • $organization in reply to Allen Clark

    That's interesting that even the unseated method would return only 1 seat if there are two (I'm assuming you attempted to reserve 2) 

    I suppose you could call GetSeatsByScreen or GetSeatsByScreenBrief to see exactly what the status is for those seats. I wonder if there is some kind of hold or other status other than Available set for those seats.

    You could also do GetPerformanceDetails - I believe that returns an available seat count as well