Anyone else getting this error when they try to access their support tickets through the website? The create or manage tickets button looks like it's broken.
It's working for me but I've been logged in for a few hours now. Not sure if that matters, but...?
It was at first for me too. Then I tried submitting a ticket and it wouldn't let me hit send and then booted me to this. Further attempts just resulted in this screen.
I'm okay (north america- east region), but i did have box office just call to tell me tess merchant service is very slow to respond or not responding at all... hmm... and there's a tnew issue in the NA-East region too, i just saw.
Just chiming into say that our box office employee just said their non-TMS readers aren't working right now through Tessitura. I'm guessing the outage is about to majorly increase.
oh, that's fuuuun...
Piggybacking on this to say that all of our TMS readers are down, and we can't process any payments either... during our school vacation week. Eek.
In Sarasota Florida, the support site seems fine and TMS EMV devices are working
The latest update on the Service Interruption for TNEW is saying that payment processing for NA East is experiencing issues.
Not sure if that is tied to TMS or not.
Looks like support is working fine now. Must have just hiccupped.
Hi Nicki,
Just wanted to chime in and mention that I experienced that error code in Support at the same time you did; I was going to follow up, but then our payment system crashed (as documented in today's NA East outage) so I sprinted away to resolve what I could on that front. By the time I could check Support again, the issue had been resolved. Glad to hear everything's functional on your side as well!
We experienced this as well, around 11:45AM CT or so. That "we don't recognize your organization" was just what I wanted to see.