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Adding an action to a CSI through a report

Siobhan Parker (Past Member)
$organization

Hi

I think I've asked this question before on Listserves but don't know whether I got a response - and if I did I've forgotten it!

I'm looking to run a report on a group of open CSIs that, once run, adds an action to the CSI and closes it. Is this possible? If so, can anyone share a script or any pearls of wisdom about how to do it?

Thanks

Siobhan

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  • $organization

    Siobhan,

    Take a look at the Close Customer Service Issues Shared Report - Solution 173 on TASK:

     

    Close Customer Service Issues Report
    This utility report can be used to close a group of CSIs given at least a list and an
    activity type. There are more options for filtering (including Perf/Pkg) as well as a
    Review option.

     

    ______________________________________

    Ryan Creps

    Network Developer |Tessitura Network, Inc

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Siobhan Bennetts
    Sent: Thursday, May 07, 2009 8:12 AM
    To: Ryan Creps
    Subject: [Tessitura Technical Forum] Adding an action to a CSI through a report

     

    Hi

    I think I've asked this question before on Listserves but don't know whether I got a response - and if I did I've forgotten it!

    I'm looking to run a report on a group of open CSIs that, once run, adds an action to the CSI and closes it. Is this possible? If so, can anyone share a script or any pearls of wisdom about how to do it?

    Thanks

    Siobhan




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  • $organization in reply to Ryan Creps (Past Staff Member)

    Thank you for the referal to solution 173 in the shared report space.  I pulled it down, but the .pbl file appears to be empty when I pull it over to infomaker.  Is anyone who is using this willing to send me a copy?

    Sadie



    [edited by: Sadie Prater at 10:43 AM (GMT -6) on 16 Jun 2017]
  • $organization in reply to Sadie Prater (Past Member)

    Hi Sadie,

    This report was created with an old version of Infomaker and needed to be migrated.  Generally you will be prompted to do this when you open the library in Infomaker.  I went ahead and migrated this particular library, so try re-downloading it and see if it works for you.

    Thanks,

    Bryan

  • $organization in reply to Bryan Evans

    Thanks Bryan.  It works great.  Glad to know the fix if it happens in the future.  



    [edited by: Sadie Prater at 5:38 PM (GMT -6) on 16 Jun 2017]
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