Adding an action to a CSI through a report

Siobhan,

Take a look at the Close Customer Service Issues Shared Report - Solution 173 on TASK:

Close Customer Service Issues Report
This utility report can be used to close a group of CSIs given at least a list and an
activity type. There are more options for filtering (including Perf/Pkg) as well as a
Review option.

______________________________________

Ryan Creps

Network Developer |Tessitura Network, Inc

Hi

I think I've asked this question before on Listserves but don't know whether I got a response - and if I did I've forgotten it!

I'm looking to run a report on a group of open CSIs that, once run, adds an action to the CSI and closes it. Is this possible? If so, can anyone share a script or any pearls of wisdom about how to do it?

Thanks

Siobhan

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