Does anyone have experience with preventing bots from ordering tickets? We are currently dealing with several scalper situations where we believe that bots might be purchasing blocks of tickets from our website to sell on secondary ticketing websites (such as ticketmaster, stubhub, etc.) and it's beginning to cost us money in chargeback fees when the tickets don't sell and the reseller tries to get their money back. If anyone has experience or knowledge on how to possibly prevent this, or has experience with dealing with scalpers and secondary ticketing sites, I'd love to hear about what actions you took, and/or anything you did to curb this behavior.
Thanks!
David
Earlier this year we updated our AVS settings to the most restrictive values, e.g. "will decline customers that have a mismatch between their account zip code or address and the zip code or address on their credit/debit card." If you are on TNEW, Tess support can set this up for you.
We've had some complaints, but this has reduced our level of bot activity somewhat.
We did not come up with a system to outright prevent broker orders from going through, but after a a long run of chargebacks, we developed some criteria to help identify these orders and cancel them before their show (granted most are done very close to show date so you have to be on top of it right before the event). I posted this on another discussion with lots of input from others on what they are doing to address brokers: community.tessituranetwork.com/.../brokers-am-i-right
This from Nic Boling (nicboling2777) is worth a read
Hi David,
We have a few different things we've deployed.
Thanks,
Patrick
Hey Patrick,
Do you know if DataDome has a non-profit rate? Also, are you just using their bot protection service or their fraud protection services as well?
Thanks much,
- Chris
The fraud protection is part of their package; yes, we are using it. They don't have a published non-profit rate, but they might work with you on other discounting.