Does anyone have experience with preventing bots from ordering tickets? We are currently dealing with several scalper situations where we believe that bots might be purchasing blocks of tickets from our website to sell on secondary ticketing websites (such as ticketmaster, stubhub, etc.) and it's beginning to cost us money in chargeback fees when the tickets don't sell and the reseller tries to get their money back. If anyone has experience or knowledge on how to possibly prevent this, or has experience with dealing with scalpers and secondary ticketing sites, I'd love to hear about what actions you took, and/or anything you did to curb this behavior.
Thanks!
David
Earlier this year we updated our AVS settings to the most restrictive values, e.g. "will decline customers that have a mismatch between their account zip code or address and the zip code or address on their credit/debit card." If you are on TNEW, Tess support can set this up for you.
We've had some complaints, but this has reduced our level of bot activity somewhat.