Does anyone have experience with preventing bots from ordering tickets? We are currently dealing with several scalper situations where we believe that bots might be purchasing blocks of tickets from our website to sell on secondary ticketing websites (such as ticketmaster, stubhub, etc.) and it's beginning to cost us money in chargeback fees when the tickets don't sell and the reseller tries to get their money back. If anyone has experience or knowledge on how to possibly prevent this, or has experience with dealing with scalpers and secondary ticketing sites, I'd love to hear about what actions you took, and/or anything you did to curb this behavior.
Thanks!
David
We did not come up with a system to outright prevent broker orders from going through, but after a a long run of chargebacks, we developed some criteria to help identify these orders and cancel them before their show (granted most are done very close to show date so you have to be on top of it right before the event). I posted this on another discussion with lots of input from others on what they are doing to address brokers: community.tessituranetwork.com/.../brokers-am-i-right