Hello All - Sorry for the silly question but I can't find any reference to this in the help section - In our TEST environment (RAMP user) I copied then saved a standard HTML template that I want our ticket reps to use when in an order via the Print Order/Acknowledgments path. When I add a new line to our T_FORMAT_INFO system table with the name of the new HTML Template, it gives me the following error (Image provided)
Do I have to upload the document via FileMover? If so, where is the HTML Template being stored in Test when I created the copy if the HTML Template? I don't see the option to export it as a HTML doc or text doc. Thanks in advance!
-S
Hi Stephen,
HTML Templates are stored entirely within Tessitura. You'll find them by going to the Go To menu > Ticketing Setup, and then the Ticketing Setup menu > HTML Templates. If you don't have access to this feature based on your user permissions, that can be edited by your system administrator in the Security Application. HTML Templates are Tessitura's newer order confirmations, based on the REST API.
But by the looks of your question and your error message, you are trying to edit and upload a email confirmation based on the SOAP API architecture, using an .aspx file. If that's the case, you can either open a support ticket to request access to the folder where this file is uploaded, or you can submit the file in a support ticket and we can place it there for you. Note that this style of email is going to be retired along with the SOAP API, when that retirement happens.
Hope that helps!
If the new HTML template lives inside Tess, and is not supposed to uploaded like the old style acknowledgements, how to I get the new HTML template that I created accessible to my Ticket Reps when they are in a order? Are you saying, that when SOAP is retired, my Ticket Reps will no longer have the ability to send an acknowledgment when in an order? ***I watched the HTML training from two weeks ago and the trainer said if the system table/T_FORMAT_INFO is set up correctly, we could link a new HTML template to the acknowledgement drop down screen.
When you say the Acknowledgement drop down screen, do you mean in the "Print Order" window? I think all you need is to add your HTML Template to T_FORMAT_INFO, if that's what you intended.
Ah OK, then your next step will be to add an entry to T_FORMAT_INFO. The entry must have Order Ack/Conf selected in the Gooesoft Report ID column, the Email Ind box checked, and the template selected in the HTML Template column. The help topic on Getting Started with HTML Order Confirmations has additional configuration steps that you'll need to have in place.
Ahhhh I was missing the HTML Template Column when scrolling to the right... I knew It had to be something simple. Will test that out now!
Thanks again for your help. One new questions based on your response. We currently are using .aspx files for several emails,( which we edit via the FileMover app) for our order confirmation, forgot password email and a few others. I brought up your comment about our standard email confirmations being retired when the SOAP api is turned off . She wanted to for me to clarify if this is in fact true even for RAMP users?
Hello Stephen,
The .aspx files will no longer work when the SOAP API is decommissioned with v16.
We know that many members are currently working through the SOAP to REST API conversion and the impact that the current world situation is having on these efforts. In order to help our members, we are committed to continuing support of Tessitura v15.1 with the SOAP API through January 2022. We will continue to evaluate the needs of our community and adjust the timeline as necessary. The legacy SOAP API will no longer function or be supported as of the installation of Tessitura v16 (currently anticipated in late 2020). Please also read this article, which is our most recent communication about the SOAP API end of life.
Got it! Thanks for the confirmation!