Hello All - Sorry for the silly question but I can't find any reference to this in the help section - In our TEST environment (RAMP user) I copied then saved a standard HTML template that I want our ticket reps to use when in an order via the Print Order/Acknowledgments path. When I add a new line to our T_FORMAT_INFO system table with the name of the new HTML Template, it gives me the following error (Image provided)
Do I have to upload the document via FileMover? If so, where is the HTML Template being stored in Test when I created the copy if the HTML Template? I don't see the option to export it as a HTML doc or text doc. Thanks in advance!
-S
Hi Stephen,
HTML Templates are stored entirely within Tessitura. You'll find them by going to the Go To menu > Ticketing Setup, and then the Ticketing Setup menu > HTML Templates. If you don't have access to this feature based on your user permissions, that can be edited by your system administrator in the Security Application. HTML Templates are Tessitura's newer order confirmations, based on the REST API.
But by the looks of your question and your error message, you are trying to edit and upload a email confirmation based on the SOAP API architecture, using an .aspx file. If that's the case, you can either open a support ticket to request access to the folder where this file is uploaded, or you can submit the file in a support ticket and we can place it there for you. Note that this style of email is going to be retired along with the SOAP API, when that retirement happens.
Hope that helps!
If the new HTML template lives inside Tess, and is not supposed to uploaded like the old style acknowledgements, how to I get the new HTML template that I created accessible to my Ticket Reps when they are in a order? Are you saying, that when SOAP is retired, my Ticket Reps will no longer have the ability to send an acknowledgment when in an order? ***I watched the HTML training from two weeks ago and the trainer said if the system table/T_FORMAT_INFO is set up correctly, we could link a new HTML template to the acknowledgement drop down screen.
When you say the Acknowledgement drop down screen, do you mean in the "Print Order" window? I think all you need is to add your HTML Template to T_FORMAT_INFO, if that's what you intended.