Hi everyone!
I'm reposting this from the Ticketing forums, in case any of you Admin/ IT wizards have a work around!
We have two performances that went on sale earlier this year for single ticket sales. However, they are also part of a package for next season. Our typical business practice is to not seat subscription renewal requests or new subscriptions until after the renewal period is over. However, this one performance SHOULD be seated because it is technically on sale for single ticket buyers and we don't want all the seats to be sold from under renewing and new subscribers. Currently, if you try and seat one performance in a package, you can an error message asking if you want to remove the unseated line items (which we obviously don't).
Is there any way around this? We could probably exchange the performance out and then into itself, but i figured I'd ask if there was a more direct route. We are RAMP hosted, and I currently am learning SQL, so I wouldn't be able to access anything that way (without worrying about breaking the entire database )
Any advice is appreciated!
Kari,
Someone else can correct me if I am wrong, but packages must have all seats seated at the same time. That is, all seated or not seated.
We have a situation like that which we get around by leaving the packages unseated but using subscription holds for the areas where we knew that subscribers would be sitting. It is far from ideal, since we have to hold more seats than we will need and then later purchasers get better seats than those who purchased early. But we give them something from the standard playbook of customer service to effect of "more seats may open up later due to exchanges, and you can always call back to see if a better seat is available" and that usually does the trick. It is the first performance in our first fixed package every year, and we just do our best to get the subscription deadline passed and seating done as close as we can to the single ticket on sale for that performance every year. But there is still usually a 3-4 week period where we have a bunch of holds down on the performance.
Any other solution in my mind would likely involve either some odd form of selling it as single ticket next to the rest of that package at the same time or dummy performances and after the fact modifications to the order. Neither of which are also ideal of course.
Best of luck!
John
My brain seems to think that non-fixed seat packages and flex packages can have variable seating. Also...what happens is you click no on removing the unseated subline item? Does it just not save the order information? The caveat to both of those is I don't think you can then rollover the package with seats next year. This is literally just me typing out my thoughts so please don't quote me on any of this.
- Chris
Chris -
Unfortunately, these are fixed seat packages.
When I click no, it just keeps me on the seating map thinking I'm going to keep seating the performances. Hitting yes removes the entire package from the order.
I think our best option moving forward is to exchange out and then back in. Annoying, but a workaround that needs to happen.
I found this in help (possibly to bookmark for future seasons) regarding non-fixed seat packages. What I don't know is if you can only seat one show at a time and save. That would have to be played with to see what happens. Sorry I couldn't be of more help.
https://www.tessituranetwork.com/Help_System_v151/Content/Package_Processing/Selling%20Standard%20Non%20Fixed%20Seat%20Packages.htm
Just an update, if anyone is curious. If we go the exchange route, we need to seat the entire package in order to be able to return/ exchange the individual performance. However, once the performance is exchanged, I then cannot unseat the package so that the remaining performances are still unseated.
Super fun!