Hi everyone!
I'm reposting this from the Ticketing forums, in case any of you Admin/ IT wizards have a work around!
We have two performances that went on sale earlier this year for single ticket sales. However, they are also part of a package for next season. Our typical business practice is to not seat subscription renewal requests or new subscriptions until after the renewal period is over. However, this one performance SHOULD be seated because it is technically on sale for single ticket buyers and we don't want all the seats to be sold from under renewing and new subscribers. Currently, if you try and seat one performance in a package, you can an error message asking if you want to remove the unseated line items (which we obviously don't).
Is there any way around this? We could probably exchange the performance out and then into itself, but i figured I'd ask if there was a more direct route. We are RAMP hosted, and I currently am learning SQL, so I wouldn't be able to access anything that way (without worrying about breaking the entire database )
Any advice is appreciated!
Kari,
Someone else can correct me if I am wrong, but packages must have all seats seated at the same time. That is, all seated or not seated.
We have a situation like that which we get around by leaving the packages unseated but using subscription holds for the areas where we knew that subscribers would be sitting. It is far from ideal, since we have to hold more seats than we will need and then later purchasers get better seats than those who purchased early. But we give them something from the standard playbook of customer service to effect of "more seats may open up later due to exchanges, and you can always call back to see if a better seat is available" and that usually does the trick. It is the first performance in our first fixed package every year, and we just do our best to get the subscription deadline passed and seating done as close as we can to the single ticket on sale for that performance every year. But there is still usually a 3-4 week period where we have a bunch of holds down on the performance.
Any other solution in my mind would likely involve either some odd form of selling it as single ticket next to the rest of that package at the same time or dummy performances and after the fact modifications to the order. Neither of which are also ideal of course.
Best of luck!
John