Hi everyone!
I'm reposting this from the Ticketing forums, in case any of you Admin/ IT wizards have a work around!
We have two performances that went on sale earlier this year for single ticket sales. However, they are also part of a package for next season. Our typical business practice is to not seat subscription renewal requests or new subscriptions until after the renewal period is over. However, this one performance SHOULD be seated because it is technically on sale for single ticket buyers and we don't want all the seats to be sold from under renewing and new subscribers. Currently, if you try and seat one performance in a package, you can an error message asking if you want to remove the unseated line items (which we obviously don't).
Is there any way around this? We could probably exchange the performance out and then into itself, but i figured I'd ask if there was a more direct route. We are RAMP hosted, and I currently am learning SQL, so I wouldn't be able to access anything that way (without worrying about breaking the entire database )
Any advice is appreciated!
Kari,
My brain seems to think that non-fixed seat packages and flex packages can have variable seating. Also...what happens is you click no on removing the unseated subline item? Does it just not save the order information? The caveat to both of those is I don't think you can then rollover the package with seats next year. This is literally just me typing out my thoughts so please don't quote me on any of this.
- Chris
Chris -
Unfortunately, these are fixed seat packages.
When I click no, it just keeps me on the seating map thinking I'm going to keep seating the performances. Hitting yes removes the entire package from the order.
I think our best option moving forward is to exchange out and then back in. Annoying, but a workaround that needs to happen.
I found this in help (possibly to bookmark for future seasons) regarding non-fixed seat packages. What I don't know is if you can only seat one show at a time and save. That would have to be played with to see what happens. Sorry I couldn't be of more help.
https://www.tessituranetwork.com/Help_System_v151/Content/Package_Processing/Selling%20Standard%20Non%20Fixed%20Seat%20Packages.htm