Email Order Confirmations

Hi Marty,

I have not found a way to change the email address  from the primary address.  You can change the subject line.  We change the subject line for the email by filling in a custom field on the order.  You can change the subject line in your aspx file  by setting the Subject property.  For example

<%

Subject = "Custom Subject here";

%>

Jon

Sorry I misred the first part of the post.  The from address  can be set in t_defaults.  I'm not sure of consortium setup but can t_default settings be specific for the consortium?

OK,  I don't think that is possible.  I was looking at this a while ago because we send out two different emails, one for ticket only orders, and one for orders that have contributions.  The  devo department wanted to have a different address, but I could not find anything that would allow it to change on the fly.  We ended up just using the one in t_defaults.

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Hi Marty

The ORDER_EMAIL_FROM value in T_Defaults can be set per-organisation, but you can also use it to have different settings for different groups within an organisation.

You could set up your dev dept as its own organisation in tr_Organization, associate that organisation with the User Group/s that your Devs use, and then associate the from address in T_Defaults with the Dev organisation. Then anyone logged into the dev UG should pick up the new from: address.

That should work, so long as your dev dept doesn’t want to use one from email for some orders and a different one for other orders.

KEN MCSWAIN BUSINESS SOLUTIONS MANAGER

KEN.MCSWAIN@SYDNEYOPERAHOUSE.COM

T+61 2 9250 7876  F+61 2 9251 7821 M+61 418 659 360

SYDNEY OPERA HOUSE BENNELONG POINT

GPO BOX 4274, SYDNEY NSW 2001, AUSTRALIA

SYDNEYOPERAHOUSE.COM

Hi Marty,

Were you able to get this to work? I tried setting it up but it still pulls the values from the "Impresario" organization for order_email_from. Note: as we are not a consortium we just had the application and web in tr_organization before I created a new one.

The confirmation will be sent by the user from the orders screen.

Thanks,
Lou Ann

No, I wasn't able to get this to work. Since this uses the web api and I think to get it to work, you have to set a session variable and doesn't appear that we can do this from the app.

Hi Marty,

I submitted a ticket with Tessitura regarding this. If they are able to get it to work then I will update the thread.

Thanks,

Lou Ann

Hi,

We were finally able to get this to work. In summary, we created a new organization for our group sales department. Then we made we had an Order_email ... entry for each organization along with TICKET PRINT EMAIL PURPOSE for each organization. Finally we made sure that ORDER_EMAIL_PROXY_KEY was unique for the two organizations. Finally we made sure in security that the group organizations were assigned correctly (I'm still unsure how this will affect finance reports).

Note: we did all this just so we can cc different departments depending on which order confirmation was sent. 

Thanks,

Lou Ann