Hello,
We are looking into using TRBO in the future and I want to try and check if we have the setup which would allow us to use it.
We currently use TNSPay software for processing customer present transactions which bypasses the Tessitura Payment Gateway Service entirely and is a separate button next to the payment type dropdown window in the payment screen. This de-scopes our PCI compliance exposure as we don't store cc details.
I wanted to know if any other users had tried TRBO and processing credit cards not using the PGS and, if so, how it worked. I've checked the documentation and I can't see any specific reference to this.
Thanks in advance,
Jamie
Hello Jamie,
We have just started to look at TRBO as a possibility for queue busting and have exactly the same question.
As the Gallery is midway through its installation project, I will put the question out there with our Tessitura install team the next time they are on site and will share the response.
My other thoughts were to use a PDQ and just mark the transaction as paid in someway.
Kim
Thanks Kim, Would appreciate any insight you could glean.
TRBO has two modes for processing credit card transactions.
The first is charging the card information through the PGS, passing the card information. The card data can be gathered with a mag swipe or keyed manually.
The other option uses an authorization outside of TRBO and the PGS. You enable this by selecting "External Authorization" in the TRBO setup for "card reader type". This option will not prompt for credit card details, but will ask for a reference and authorization number for each transaction, which must be keyed in. These values are then stored in the Tessitura database. The idea here is that you could use a Chip & Pin/PDQ device to charge the card, and still have the reference information in Tessitura to use for refunds, etc.
David
Hi Jamie,
We'll be starting to test TRBO in the next few weeks and are also looking to find a way to integrate the PDQ payments. I'll let you know what progress we make on this.
Thanks,
Sarah
Hi David,
Thanks for this. I think we'll have to conduct some experimentation and see how it goes for processing cc transactions. We may look to use the Quick Sales method instead just to get things up and running as we are still on 12.1
Regards
Hi Sarah,
Great. Anything you could send over would be useful.
Thanks