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Fees Doubling

Katie Garvin
$organization

Hi all

We have had a problem with fees doubling where events in 2 different seasons/financial years are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

Does anyone happen to know anything about this or have a suggseted workaround? I'm re-posting in the Technical forum as I didn't have too much luck from the Ticketing forum.

Thanks!

Katie.

  • $organization

    Hello,

     

    We too are experiencing a similar issue in the Ticketing Fees Revenue report. Are you using that report to track your fees?

     

    Robert Martin

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Garvin
    Sent: Thursday, December 10, 2009 6:07 AM
    To: Robert Martin
    Subject: [Tessitura Technical Forum] Fees Doubling

     

    Hi all

    We have had a problem with fees doubling where events in 2 different seasons/financial years are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

    I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

    Does anyone happen to know anything about this or have a suggseted workaround? I'm re-posting in the Technical forum as I didn't have too much luck from the Ticketing forum.

    Thanks!

    Katie.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Katie

    We have the same problem and I've either requested the enhancement to fix or voted for it for several years now!  We haven't got a workaround to share I'm afraid as it's not a massive problem, just inconvenient, and most of our patrons are fairly good at confining themselves to booking within our seasons.  I'd be interested to know if anyone has found a fix though.

    Thanks

    Ruth

  • $organization in reply to Robert Martin

    Robert - we usually use the GL Summary report to report on our fees.

    Kind regards,

    Katie.

  • $organization in reply to Ruth Harris

    Hello

    I have had a fix suggested by Dara Hogan at Abbey Theatre, although it does involve modifying a standard Tessitura procedure and fixes the problem online but not for Ticket Office orders (I don't think so anyway).

    Katie.

  • $organization in reply to Katie Garvin

    Thanks I look at that.

    Happy holidays :)

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Garvin
    Sent: Tuesday, December 22, 2009 10:07 AM
    To: Robert Martin
    Subject: Re: [Tessitura Technical Forum] RE: Fees Doubling

     

    Robert - we usually use the GL Summary report to report on our fees.

    Kind regards,

    Katie.

    From: Robert Martin <bounce-robertmartin8728@tessituranetwork.com>
    Sent: 12/22/2009 6:47:38 AM

    Hello,

     

    We too are experiencing a similar issue in the Ticketing Fees Revenue report. Are you using that report to track your fees?

     

    Robert Martin

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Garvin
    Sent: Thursday, December 10, 2009 6:07 AM
    To: Robert Martin
    Subject: [Tessitura Technical Forum] Fees Doubling

     

    Hi all

    We have had a problem with fees doubling where events in 2 different seasons/financial years are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

    I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

    Does anyone happen to know anything about this or have a suggseted workaround? I'm re-posting in the Technical forum as I didn't have too much luck from the Ticketing forum.

    Thanks!

    Katie.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!