Fees Doubling

Hello,

We too are experiencing a similar issue in the Ticketing Fees Revenue report. Are you using that report to track your fees?

Robert Martin

Hi all

We have had a problem with fees doubling where events in 2 different seasons/financial years are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

Does anyone happen to know anything about this or have a suggseted workaround? I'm re-posting in the Technical forum as I didn't have too much luck from the Ticketing forum.

Thanks!

Katie.

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Hello,

We too are experiencing a similar issue in the Ticketing Fees Revenue report. Are you using that report to track your fees?

Robert Martin

Hi all

We have had a problem with fees doubling where events in 2 different seasons/financial years are sold together in an order (we have a flat-rate transaction fee). At the moment Ticket Office staff manually remove the second fee, but it does occasionally happen online as well. We have not had any custom code written to stop this (yet).

I remember seeing this on the enhancement lists over the last few years but I'm not sure if a solution came with any of the upgrades.

Does anyone happen to know anything about this or have a suggseted workaround? I'm re-posting in the Technical forum as I didn't have too much luck from the Ticketing forum.

Thanks!

Katie.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!