Toggling from List Manager Contents and Ticketing Order Screen

We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.

Can anyone help?

Thanks,


Daiva Jocius

Alberta Theatre Projects

Resource Development Director

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  • I’m not sure which version you are on, however I tested this in v9.0.0.0.
    If you first open the ticket order and then open the List Manager from the Tools menu you should be able to have both windows open.
    You can toggle between them via the Window menu (or Alt+W, then Alt+[window number]).

     

    See if that works for you.

     

    JD Short

    Application Support Specialist
    Office   +1 888-643-5778 x341


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Daiva Jocius
    Sent: Thursday, November 12, 2009 11:40 AM
    To: JD Short
    Subject: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen

     

    We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.

    Can anyone help?

    Thanks,


    Daiva Jocius

    Alberta Theatre Projects

    Resource Development Director




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Yes, this does work when I have the ticketing order open first. However, if I have List Manager open and then select Ticketing Order from the GoTo tab, all of the other windows close as the new blank ticketing order window opens, and I have to go back and do everything in List Manager again.

     

    Daiva

     

    Daiva Jocius

    Director, Resource Development  

    403.294.7433 ex: 1104

    dljocius@ATPlive.com

     


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of JD Short
    Sent: Thursday, November 12, 2009 9:55 AM
    To: Daiva Lynn Jocius
    Subject: RE: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen

     

    I’m not sure which version you are on, however I tested this in v9.0.0.0.
    If you first open the ticket order and then open the List Manager from the Tools menu you should be able to have both windows open.
    You can toggle between them via the Window menu (or Alt+W, then Alt+[window number]).

     

    See if that works for you.

     

    JD Short

    Application Support Specialist
    Office   +1 888-643-5778 x341


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Daiva Jocius
    Sent: Thursday, November 12, 2009 11:40 AM
    To: JD Short
    Subject: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen

     

    We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.

    Can anyone help?

    Thanks,


    Daiva Jocius

    Alberta Theatre Projects

    Resource Development Director




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Correct. It has to be Ticket Order first, then List Manager.

    I'm glad that works for you.

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