We are encountering a technical problem with a telemarketing team and our box office staff. We have a list in List Manager of a number of constituents to telemarket to. When they open a ticketing order the List Window disappears and cannot be viewed in Window. Is there a way to toggle to and from both screens? This is becoming very time consuming as they have to go to List Manager, select the list, click contents and then find their next constuient to call after each ticketing transaction.
Can anyone help?
Thanks,
Daiva Jocius
Alberta Theatre Projects
Resource Development Director
I’m not sure which version you are on, however I tested this in v9.0.0.0. If you first open the ticket order and then open the List Manager from the Tools menu you should be able to have both windows open. You can toggle between them via the Window menu (or Alt+W, then Alt+[window number]).
See if that works for you.
JD Short
Application Support Specialist Office +1 888-643-5778 x341
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Daiva Jocius Sent: Thursday, November 12, 2009 11:40 AM To: JD Short Subject: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen
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Yes, this does work when I have the ticketing order open first. However, if I have List Manager open and then select Ticketing Order from the GoTo tab, all of the other windows close as the new blank ticketing order window opens, and I have to go back and do everything in List Manager again.
Daiva
Director, Resource Development
403.294.7433 ex: 1104
dljocius@ATPlive.com
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of JD Short Sent: Thursday, November 12, 2009 9:55 AM To: Daiva Lynn Jocius Subject: RE: [Tessitura Technical Forum] Toggling from List Manager Contents and Ticketing Order Screen
Correct. It has to be Ticket Order first, then List Manager.
I'm glad that works for you.