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Scheduled reports not emailing

Tim Chandler
$organization

Hi all,

We have a number of scheduled reports that (should) email various people every morning. We are finding these are quite temperamental and while they used to run fine, some have started dropping off.

We are using the Tessitura/Krios server so all the emails are generated from ramp@krios. Has anyone else had this issue? Is there anything on our end we can change to help them come through? 

 

Thanks,
Tim 

  • $organization

    Hi Tim -

    Have you opened a RAMP support ticket on this one? They can at least verify if the reports are all be generated from the Report Server. Then you'll know if it is perhaps a spam/email issue vs something else.

    Best,

    Heather

  • $organization in reply to Carola Dillon

    Thanks Heather and Carola. They are being generated (forgot to mention that sorry) so the issue is in the emailing. I'll get a ticket submitted.

  • $organization
    Hi Tim,

    We’ve had issues in the past where reports wouldn’t get through the firewalls of individual recipients.

    RAMP ended up creating an alias sent address for our reports, which seemed to solve the issue for most recipients with hypersensitive firewalls.

    Also, if report recipients frequently use automated reply emails (because they work part time, for example), they might end up on a RAMP Suppression
    List from which they need to be removed in order to continue receiving reports.

    Cheers,

    Carola

    Carola Dillon  I  CRM Manager


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    From: Tessitura Technical Forum <forums-technical@tessituranetwork.com> on behalf of Tim Chandler <bounce-timchandler7448@tessituranetwork.com>
    Reply-To: Tessitura Technical Forum <forums-technical@tessituranetwork.com>
    Date: Wednesday, 9 December 2015 at 12:07 PM
    To: Carola Dillon <Carola@bangarra.com.au>
    Subject: [Tessitura Technical Forum] Scheduled reports not emailing

    Hi all,

    We have a number of scheduled reports that (should) email various people every morning. We are finding these are quite temperamental and while they used to run fine, some have started dropping off.

    We are using the Tessitura/Krios server so all the emails are generated from ramp@krios. Has anyone else had this issue? Is there anything on our end we can change to help them come through? 

     

    Thanks,
    Tim 




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