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Ignore this post.

A. Freeman
$organization

Nevermind. Pay no attention to this post behind the curtain...



[edited by: Amanda Freeman at 2:15 PM (GMT -6) on 22 Oct 2009]
  • $organization
    We had a similar situation yesterday.  Turns out that for whatever unexplained reason, the transaction wound up posting to a different merchant in TranScend than our usual one (we've got 3 merchants set up in TranScend, even though we only have one through our bank), so this single transaction was sitting in the transactions for that one merchant.  If you have multiple TranScend merchants, check all of them, in case that's where it's hiding.
     

    Jeanne DeVore
    Technology Manager
    Chicago Shakespeare Theater
    jdevore@chicagoshakes.com
    312 595-5603
    www.chicagoshakes.com


    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, October 22, 2009 2:08 PM
    To: Jeanne DeVore
    Subject: [Tessitura Technical Forum] Transacend Missing Transaction

    Wondering if anyone else has ever come across this.

    There's a transaction from yesterday that isn't showing up in Transcend. It's not in the deposit report, and it doesn't show when browsing transactions for the merchant account in question or doing a power search in Transcend.

    But when I query tpau from management studio where the Transcend OrderNumber =  the payment no I got from Tessitura, I see the transaction exactly as I would expect to. Timestamped lines up. It shows as closed settled.

    Anyone seen that before? Not sure what it means.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Jeanne DeVore

    Yep. That's exactly what happened. In the process of troubleshooting a separate issue with a different merchant account a few days ago, one payment method appeared to have accidentally gotten changed. And the payment method wasn't used until yesterday so we didn't notice.

  • $organization
    We've been on TranScend for three months or so. We had one transaction, for whatever reason, turn up in our demo merchant. I'm not sure why. We voided it and processed the charge via TranScend (because Tessitura was reporting it as authorized and charged).

    Lucie

    ================================
    Lucie Spieler
    IT Development and Training Manager
    Editor, Season Program
    Florida Grand Opera
    ---------------------------
    8390 NW 25th Street
    Miami, FL 33122-1504

    305-854-1643 x.1521 phone
    305-856-1042 fax
    800-741-1010 ticket office
    lspieler@fgo.org
    www.fgo.org

    P please don't print this e-mail unless you really need to.

    ________________________________

    From: Tessitura Technical Forum on behalf of Amanda Freeman
    Sent: Thu 10/22/2009 3:08 PM
    To: Lucie Spieler
    Subject: [Tessitura Technical Forum] Transacend Missing Transaction



    Wondering if anyone else has ever come across this.

    There's a transaction from yesterday that isn't showing up in Transcend. It's not in the deposit report, and it doesn't show when browsing transactions for the merchant account in question or doing a power search in Transcend.

    But when I query tpau from management studio where the Transcend OrderNumber = the payment no I got from Tessitura, I see the transaction exactly as I would expect to. Timestamped lines up. It shows as closed settled.

    Anyone seen that before? Not sure what it means.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!