Ignore this post.

We've been on TranScend for three months or so. We had one transaction, for whatever reason, turn up in our demo merchant. I'm not sure why. We voided it and processed the charge via TranScend (because Tessitura was reporting it as authorized and charged).

Lucie

================================
Lucie Spieler
IT Development and Training Manager
Editor, Season Program
Florida Grand Opera
---------------------------
8390 NW 25th Street
Miami, FL 33122-1504

305-854-1643 x.1521 phone
305-856-1042 fax
800-741-1010 ticket office
lspieler@fgo.org
www.fgo.org

P please don't print this e-mail unless you really need to.

________________________________

From: Tessitura Technical Forum on behalf of Amanda Freeman
Sent: Thu 10/22/2009 3:08 PM
To: Lucie Spieler
Subject: [Tessitura Technical Forum] Transacend Missing Transaction



Wondering if anyone else has ever come across this.

There's a transaction from yesterday that isn't showing up in Transcend. It's not in the deposit report, and it doesn't show when browsing transactions for the merchant account in question or doing a power search in Transcend.

But when I query tpau from management studio where the Transcend OrderNumber = the payment no I got from Tessitura, I see the transaction exactly as I would expect to. Timestamped lines up. It shows as closed settled.

Anyone seen that before? Not sure what it means.




This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We've been on TranScend for three months or so. We had one transaction, for whatever reason, turn up in our demo merchant. I'm not sure why. We voided it and processed the charge via TranScend (because Tessitura was reporting it as authorized and charged).

Lucie

================================
Lucie Spieler
IT Development and Training Manager
Editor, Season Program
Florida Grand Opera
---------------------------
8390 NW 25th Street
Miami, FL 33122-1504

305-854-1643 x.1521 phone
305-856-1042 fax
800-741-1010 ticket office
lspieler@fgo.org
www.fgo.org

P please don't print this e-mail unless you really need to.

________________________________

From: Tessitura Technical Forum on behalf of Amanda Freeman
Sent: Thu 10/22/2009 3:08 PM
To: Lucie Spieler
Subject: [Tessitura Technical Forum] Transacend Missing Transaction



Wondering if anyone else has ever come across this.

There's a transaction from yesterday that isn't showing up in Transcend. It's not in the deposit report, and it doesn't show when browsing transactions for the merchant account in question or doing a power search in Transcend.

But when I query tpau from management studio where the Transcend OrderNumber = the payment no I got from Tessitura, I see the transaction exactly as I would expect to. Timestamped lines up. It shows as closed settled.

Anyone seen that before? Not sure what it means.




This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!