We have MC70 scanners. I think a couple of them did not get put on the chargers and went dead. Now they don't remember how to interface with the trigger. I think there is a setting somewhere in Windows Mobile but I can't seem to find it.
If anyone knows where to go to turn the trigger back on, please respond.
Thanks,
Hawana Townsley
House Manager
Eisemann Center
Hi Hawana,
I’m not sure if this will help, we have the MC75 units.
It may be that the scanner dropdown has been reset? Try opening the N-Scan application, click Tools and then select Admin Settings. You will be prompted for a password. After entering the password, go to the System tab. Beneath the URL for the N-Scan service there should be a line called scanner, the dropdown setting should be set to symbol.
It’s worth a try!
Cheers! Short
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Hawana Townsley Sent: Thursday, March 26, 2015 2:45 PM To: Christopher Short Subject: [Tessitura Technical Forum] NScan Trigger malfunction
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Hi Hawana, I’m not sure if this will help, we have the MC75 units. It may be that the scanner dropdown has been reset? Try opening the N-Scan application, click Tools and then select Admin Settings. You will be prompted for a password. After entering the password, go to the System tab. Beneath the URL for the N-Scan service there should be a line called scanner, the dropdown setting should be set to symbol. It’s worth a try! Cheers! Short From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Hawana Townsley Sent: Thursday, March 26, 2015 2:45 PM To: Christopher Short Subject: [Tessitura Technical Forum] NScan Trigger malfunction We have MC70 scanners. I think a couple of them did not get put on the chargers and went dead. Now they don't remember how to interface with the trigger. I think there is a setting somewhere in Windows Mobile but I can't seem to find it. If anyone knows where to go to turn the trigger back on, please respond. Thanks, Hawana Townsley House Manager Eisemann Center This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Dumb question but have you tried a cold reset yet? I've had problems with these scanners before (notably the backlight going out) and the only solution is to cold reset it with the button combo. No mix of soft restarts, battery removal or shutdowns besides the cold reset seems to help.
Not a dumb question because I didn't consider that option. That's probably the only thing I have not done. Now to go look up the button combo. I do it so rarely, it is not in my brain at all times. Thank you, Chris! Hawana Hawana Townsley House Manager Charles W. Eisemann Center 972-744-4616 direct 214-906-4990 cell Volunteer Link for Scheduling: https://www.volgistics.com/ex/portal.dll/?FROM=21043 "Christopher Sherwood" ---03/27/2015 11:53:36 AM---Dumb question but have you tried a cold reset yet? I've had problems with these scanners before (not From:"Christopher Sherwood" <bounce-christophersherwood1545@tessituranetwork.com> To:hawana.townsley@cor.gov Date:03/27/2015 11:53 AM Subject:Re: [Tessitura Technical Forum] NScan Trigger malfunction Sent by:"Tessitura Technical Forum" <forums-technical@tessituranetwork.com>
From: Hawana Townsley <bounce-hawanatownsley4374@tessituranetwork.com> Sent: 3/27/2015 4:22:47 PM
Alas, that was not it but is one of those little known items that are not easy to find and I have saved your great instructions. I've changed out triggers so it is not that either. Any other advice? Regards, Hawana Townsley House Manager Eisemann Center 972-744-4616 office 214-906-4990 iPhone Sent from my iPhone. Pardon any errors and brevity. On Mar 26, 2015, at 5:55 PM, Christopher Short <bounce-christophershort8349@tessituranetwork.com> wrote:
You might also try posting this in the N-Scan Group to see if it gets traction there as well.
http://www.tessituranetwork.com/Community/groups/n-scan/default.aspx
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Hawana Townsley Sent: Friday, March 27, 2015 9:34 AM To: Christopher Short Subject: Re: [Tessitura Technical Forum] NScan Trigger malfunction
Alas, that was not it but is one of those little known items that are not easy to find and I have saved your great instructions.
I've changed out triggers so it is not that either.
Any other advice?
Regards,
972-744-4616 office
214-906-4990 iPhone
Sent from my iPhone.
Pardon any errors and brevity.
On Mar 26, 2015, at 5:55 PM, Christopher Short <bounce-christophershort8349@tessituranetwork.com> wrote: