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Best Practices for Hot fixes

Ray Bernard
$organization

Hi,

When applying Hot Fixes, do organizations typically apply to test servers before applying to their production environment, or just go for it?

Thanks in advance for answering my informal survey!

Ray

  • $organization

    I always apply everything to TEST before applying to LIVE. Even if I'm not going to do a full suite of testing (based on the nature of the hotfix) it still makes sense to keep the instances in sync.

  • $organization in reply to Nick Reilingh

    Ditto, Nick.

    Mo

    National Ballet of Canada

  • $organization

    We do apply hot fixes on test system first too, then wait for a week or two, if issue is affecting our users we might deploy it sooner. Although If specific issue is not affecting us, we will wait full testing results.

     

  • $organization

    We do install in Test before installing in Live. In common with some others, in some cases the testing is more thorough than in others, depending on the HF. It's often possible to test a HF very quickly.

  • $organization

    Do Live to Test first. Apply hotfix to Test system first and always. Plans sufficient time for staff to verify the hotfix in Test. We give a minimum of one week. Then schedule the update to Live, and plan a Live to Test directly following.

     

    Randall A. Mitchell
    Director of Information Systems | The Phoenix Symphony | Tel. (602) 452-0440 | Mobile. (602) 796-9323 | Fax. (602) 253-1772
    www.phoenixsymphony.org | 1 N. 1st Street, Ste. 200, Phoenix, Az 85004

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ray Bernard
    Sent: Wednesday, January 28, 2015 9:17 AM
    To: Randall A. Mitchell
    Subject: [Tessitura Technical Forum] Best Practices for Hot fixes

     

    Hi,

    When applying Hot Fixes, do organizations typically apply to test servers before applying to their production environment, or just go for it?

    Thanks in advance for answering my informal survey!

    Ray




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
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    Hi,

     

    Thank you all for the feedback! We’re frequently challenged in getting much testing done, in both our TEST environment and then in LIVE. Thank you for the confirmation.

     

    Ray

     

    Turn on the science: Inspire learning. Inform policy. Improve lives.

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mohiuddin Faruqe
    Sent: Wednesday, January 28, 2015 12:02 PM
    To: rbernard@smm.org
    Subject: Re: [Tessitura Technical Forum] Best Practices for Hot fixes

     

    Ditto, Nick.

    Mo

    National Ballet of Canada

    From: Nick Reilingh <bounce-nicholasreilingh4883@tessituranetwork.com>
    Sent: 1/28/2015 12:04:38 PM

    I always apply everything to TEST before applying to LIVE. Even if I'm not going to do a full suite of testing (based on the nature of the hotfix) it still makes sense to keep the instances in sync.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!