• Replies 7 replies
  • Subscribers 338 subscribers
  • Views 42 views
  • Users 0 members are here
Related

Recycle of App pool in version 12.1

Robert Taulty
$organization

Hello ever since we upgraded to version 12.1 we find that ever now and again our box office staff will get locked up while they are in a order and in order for people to work we have to recycle the app. pool on our API server.

Has anyone else experienced this problem

 

Thanks

Bob

  • $organization

    Bob,

    We experience this as well.

    Jon

  • $organization

    Hi Bob,

    Yes, we experience this as well, although it doesn't happen often. This occurs despite the fact that we do a scheduled recycle of the app pool daily at midnight.

    I'll have to look more closely at 12.1.2 given what Teresa reported. I wasn't aware it contained a fix for this issue.

    Thanks,
    David

  • $organization in reply to Teresa Dean

    Hi all,

    Just a quick follow-up on this... I missed this in my initial review of the v12.1.2 changes, but here is a portion of the v12.1.2 solution #80 description in TASK relevant to this issue; thanks to Karen Sterkowicz for pointing this out to me:

    v12.1.2 contains a fix for the NHibernate platform (on which the Tessitura services are built) to resolve an issue where users may randomly encounter an “Invalid Column Name” error while performing various functions in the application that has required an application pool recycle to resolve.

    We're now going to look at deploying 12.1.2 in the near future.

    Thanks,
    David

  • $organization in reply to Robert Taulty

    Hello All,

    As David pointed out, v12.1.2 contains a fix for the NHibernate platform (on which the Tessitura services are built) to resolve an issue where users may randomly encounter an “Invalid Column Name” error while performing various functions in the application that has required an application pool recycle to resolve. If your organization is encountering this issue, you should consider installing this release. Additionally, the v12.1.2 release contains all previously posted hotfixes for v12.1

    Bob, there is a v12 general CLR removal hotfix that reverts SOAP pricing away from CLR/REST to the original stored procedures and improves best seating in some cases. This hotfix can be applied to v12.0.3, v12.1.0 and v12.1.2 systems. This hotfix is posted in TASK Solution # 82 titled "v12.1.2 General Release Hotfixes" in the "Version Upgrades and Patches" workspace.

    If both of these are applied and you are still seeing issues please open a support ticket.

    Thanks,

    Chris

  • $organization

    Bob,

     

    We had this issue as well.  There is a new patch for 12.1 (12.1.2 I believe) that has resolved this issue for us.  We are RAMP clients, so they installed the patch for me, so unfortunately I don’t have any other details.  You might want to check TASK for the patch files though and see if that resolves the issue for you.

     

    Information on the patch can be found here.

     

    Hope this helps.

     

    Teresa

     

    Teresa Dean  Tessitura Systems Director
    2403 Flora Street  Dallas, Texas 75201
    direct line  214-978-2865  fax  214-954-9936    mobile 972-835-3225
    teresa.dean@attpac.org  |  www.attpac.org

     

    Our nonprofit mission: To provide a public gathering place that strengthens community and fosters creativity
    through the     presentation of performing arts and arts education programs.

     

    This electronic mail transmission is confidential, may be privileged and should be read or retained only by the intended recipient.
    If you     have received this transmission in error, please immediately notify the sender and delete it from your system.

  • $organization

    We are at 12.1.2 and we don’t see where it is fixed.

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Frederick
    Sent: Wednesday, January 07, 2015 3:10 PM
    To: Robert Taulty
    Subject: Re: [Tessitura Technical Forum] Recycle of App pool in version 12.1

     

    Hi Bob,

    Yes, we experience this as well, although it doesn't happen often. This occurs despite the fact that we do a scheduled recycle of the app pool daily at midnight.

    I'll have to look more closely at 12.1.2 given what Teresa reported. I wasn't aware it contained a fix for this issue.

    Thanks,
    David

    From: Robert Taulty <bounce-roberttaulty1608@tessituranetwork.com>
    Sent: 1/7/2015 1:49:28 PM

    Hello ever since we upgraded to version 12.1 we find that ever now and again our box office staff will get locked up while they are in a order and in order for people to work we have to recycle the app. pool on our API server.

    Has anyone else experienced this problem

     

    Thanks

    Bob




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    (We are at 12.1.2) - v12-CLR-OFF.zip was installed prior in Dec. we are going to be installing v1212HF9.zip tomorrow morning.

     

     

    Bob

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Hipschen
    Sent: Wednesday, January 07, 2015 5:57 PM
    To: Robert Taulty
    Subject: RE: [Tessitura Technical Forum] Recycle of App pool in version 12.1

     

    Hello All,

    As David pointed out, v12.1.2 contains a fix for the NHibernate platform (on which the Tessitura services are built) to resolve an issue where users may randomly encounter an “Invalid Column Name” error while performing various functions in the application that has required an application pool recycle to resolve. If your organization is encountering this issue, you should consider installing this release. Additionally, the v12.1.2 release contains all previously posted hotfixes for v12.1

    Bob, there is a v12 general CLR removal hotfix that reverts SOAP pricing away from CLR/REST to the original stored procedures and improves best seating in some cases. This hotfix can be applied to v12.0.3, v12.1.0 and v12.1.2 systems. This hotfix is posted in TASK Solution # 82 titled "v12.1.2 General Release Hotfixes" in the "Version Upgrades and Patches" workspace.

    If both of these are applied and you are still seeing issues please open a support ticket.

    Thanks,

    Chris

    From: Robert Taulty <bounce-roberttaulty1608@tessituranetwork.com>
    Sent: 1/7/2015 8:11:41 PM

    We are at 12.1.2 and we don’t see where it is fixed.

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Frederick
    Sent: Wednesday, January 07, 2015 3:10 PM
    To: Robert Taulty
    Subject: Re: [Tessitura Technical Forum] Recycle of App pool in version 12.1

     

    Hi Bob,

    Yes, we experience this as well, although it doesn't happen often. This occurs despite the fact that we do a scheduled recycle of the app pool daily at midnight.

    I'll have to look more closely at 12.1.2 given what Teresa reported. I wasn't aware it contained a fix for this issue.

    Thanks,
    David

    From: Robert Taulty <bounce-roberttaulty1608@tessituranetwork.com>
    Sent: 1/7/2015 1:49:28 PM

    Hello ever since we upgraded to version 12.1 we find that ever now and again our box office staff will get locked up while they are in a order and in order for people to work we have to recycle the app. pool on our API server.

    Has anyone else experienced this problem

     

    Thanks

    Bob




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!