Hello ever since we upgraded to version 12.1 we find that ever now and again our box office staff will get locked up while they are in a order and in order for people to work we have to recycle the app. pool on our API server.
Has anyone else experienced this problem
Thanks
Bob
Bob,
We had this issue as well. There is a new patch for 12.1 (12.1.2 I believe) that has resolved this issue for us. We are RAMP clients, so they installed the patch for me, so unfortunately I don’t have any other details. You might want to check TASK for the patch files though and see if that resolves the issue for you.
Information on the patch can be found here.
Hope this helps.
Teresa
Teresa Dean Tessitura Systems Director 2403 Flora Street Dallas, Texas 75201 direct line 214-978-2865 fax 214-954-9936 mobile 972-835-3225 teresa.dean@attpac.org | www.attpac.org
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Hi all,
Just a quick follow-up on this... I missed this in my initial review of the v12.1.2 changes, but here is a portion of the v12.1.2 solution #80 description in TASK relevant to this issue; thanks to Karen Sterkowicz for pointing this out to me:
v12.1.2 contains a fix for the NHibernate platform (on which the Tessitura services are built) to resolve an issue where users may randomly encounter an “Invalid Column Name” error while performing various functions in the application that has required an application pool recycle to resolve.
We're now going to look at deploying 12.1.2 in the near future.
Thanks,David