Hello,
Does anyone else have issues with scheduled/subscribed reports from Analytics that do not consistently fire or get deployed to recipients?
Our department has 5-6 reports that are emailed out daily and in any given day I may receive 2 of the 6. It changes which ones I will or will-not receive and on occasion it will fire with old data to my inbox but another recipient will receive the newest copy.
Notes: I am the owner/creator of the dashboards and delivery schedule. When I look at the dashboards themselves, the cubes are updating properly and the latest edits have been saved and the report schedule "refreshed" for deployment.
Any insist or troubleshooting tips would be greatly appreciated,
Have you refreshed the share button since your last set of changes? If it is highlighted in red it means that you need to refresh the share for anyone receiving it.
Are these scheduled to send at a time near the nightly Analytics load?
Hi Brittany,As you are a self hosted organization I would suggest that you check that have a couple of settings in place on your Analytics servers:1. In the Admin page of Analytics, go to Email Server on the left side:and then ensure that the Connection Timeout, Greeting Timeout and Socket Timeout are set to 100000,50000,50000 respectively as below:You would also want to update these in your TIM configuration so that they are in place when you upgrade - they can be located in the TIM config as these settings:
<property name="analytics.email.connection.timeout" value="100000" /><property name="analytics.email.greeting.timeout" value="50000" /><property name="analytics.email.socket.timeout" value="50000" />
2. I would also suggest checking that you have the server settings in this public knowledgebase article set as recommended as well around page file size on the server, and some of the Analytics settings that manage other timeouts: https://hello.tessituranetwork.com/knowledgeBase/20937884Those settings can impact Analytics email deliverability, and also the filters used, which may play into what you said about receiving differing data to other users when you receive some of them.Thanks,James
We've had a few issues like you described. A few simple things to try.
Hello Anne,
Yes the share buttons have been refreshed after the dashboards are saved. Most are daily sales reports for prior days transactions and don't get edited very often thankfully,
Hello Gawain,
They are scheduled all ranging across a 4hour block in the mornings. The closest to deploy to our Analytics reload time is about 2hrs.
Thank you for the suggestions Neil.
Hello James,
I will have our IT admin take a look at the the server settings for the analytics email timing. Thank you for providing a linking to the knowledgebase information as well.