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Analytics - Scheduled reports with inconsistent delivery

Brittany Restrepo
$organization

Hello,

Does anyone else have issues with scheduled/subscribed reports from Analytics that do not consistently fire or get deployed to recipients?

Our department has 5-6 reports that are emailed out daily and in any given day I may receive 2 of the 6. It changes which ones I will or will-not receive and on occasion it will fire with old data to my inbox but another recipient will receive the newest copy.

Notes: I am the owner/creator of the dashboards and delivery schedule.  When I look at the dashboards themselves, the cubes are updating properly and the latest edits have been saved and the report schedule "refreshed" for deployment.

Any insist or troubleshooting tips would be greatly appreciated,

Brittany Restrepo

Associate Director of Ticketing Services

Houston Ballet

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  • $organization

    We've had a few issues like you described. A few simple things to try.

     

    1. Move the send time of the dashboards. Spread out the delivery times. There might be too many scheduled at the same time. This seems to be our most common issue.
    2. Avoid having too many widgets on the same row within your dashboard.
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  • $organization

    We've had a few issues like you described. A few simple things to try.

     

    1. Move the send time of the dashboards. Spread out the delivery times. There might be too many scheduled at the same time. This seems to be our most common issue.
    2. Avoid having too many widgets on the same row within your dashboard.
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