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Analytics - Scheduled reports with inconsistent delivery

Brittany Restrepo
$organization

Hello,

Does anyone else have issues with scheduled/subscribed reports from Analytics that do not consistently fire or get deployed to recipients?

Our department has 5-6 reports that are emailed out daily and in any given day I may receive 2 of the 6. It changes which ones I will or will-not receive and on occasion it will fire with old data to my inbox but another recipient will receive the newest copy.

Notes: I am the owner/creator of the dashboards and delivery schedule.  When I look at the dashboards themselves, the cubes are updating properly and the latest edits have been saved and the report schedule "refreshed" for deployment.

Any insist or troubleshooting tips would be greatly appreciated,

Brittany Restrepo

Associate Director of Ticketing Services

Houston Ballet

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  • $organization

    Hi Brittany,

    As you are a self hosted organization I would suggest that you check that have a couple of settings in place on your Analytics servers:

    1. In the Admin page of Analytics, go to Email Server on the left side:



    and then ensure that the Connection Timeout, Greeting Timeout and Socket Timeout are set to 100000,50000,50000 respectively as below:



    You would also want to update these in your TIM configuration so that they are in place when you upgrade - they can be located in the TIM config as these settings:

    <property name="analytics.email.connection.timeout" value="100000" />
    <property name="analytics.email.greeting.timeout" value="50000" />
    <property name="analytics.email.socket.timeout" value="50000" />  

    2. I would also suggest checking that you have the server settings in this public knowledgebase article set as recommended as well around page file size on the server, and some of the Analytics settings that manage other timeouts: https://hello.tessituranetwork.com/knowledgeBase/20937884

    Those settings can impact Analytics email deliverability, and also the filters used, which may play into what you said about receiving differing data to other users when you receive some of them.

    Thanks,
    James

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  • $organization

    Hi Brittany,

    As you are a self hosted organization I would suggest that you check that have a couple of settings in place on your Analytics servers:

    1. In the Admin page of Analytics, go to Email Server on the left side:



    and then ensure that the Connection Timeout, Greeting Timeout and Socket Timeout are set to 100000,50000,50000 respectively as below:



    You would also want to update these in your TIM configuration so that they are in place when you upgrade - they can be located in the TIM config as these settings:

    <property name="analytics.email.connection.timeout" value="100000" />
    <property name="analytics.email.greeting.timeout" value="50000" />
    <property name="analytics.email.socket.timeout" value="50000" />  

    2. I would also suggest checking that you have the server settings in this public knowledgebase article set as recommended as well around page file size on the server, and some of the Analytics settings that manage other timeouts: https://hello.tessituranetwork.com/knowledgeBase/20937884

    Those settings can impact Analytics email deliverability, and also the filters used, which may play into what you said about receiving differing data to other users when you receive some of them.

    Thanks,
    James

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