Hi Everyone,
I have created a report for our Harry Potter production. I am attempting to schedule the report to send to Harry Potter so I can keep them updated with numbers. Ideally I would like this to be automated since they want this report every day. When I go to share the report and enter the recipients email analytics says "there are no users or groups matching your criteria."
Can analytics only send reports to users of Tessitura? Here is a screenshot of what I am struggling with. Any help is appreciated.
That is a super-interesting point. I'm wondering if one just has to add an account in tessitura security for the third party to your database. So that you can enter the email address.
cc: Chris Wallingford this is an interesting use case for Tessitura Analytics. With regular Tessitura reports, we can send the report to anyone. With Tessitura Analytics I think one has to have a Tessitura Login to receive the emails. Other than creating a Tessitura Account, is there a way to make this third party scenario work?
You can send dashboards to people outside your Tessitura users, but I think only Analytics admins can send them. One of our users wanted to send a dash to one of our partners, but she wasn't able to do it so she sent the dashboard to me and I was able to add the partner email and send it to them.
interesting - I have always gone the account in security route much like Tessitura on the Go only users... but I can't add an email to the share.
The work-around I heard mentioned at TLCC this summer was to schedule it to email to yourself, and then have an auto-forward rule from your email to the outside parties.
As RAMP users we do not have full administrative rights over our Tessitura Analytics. So, I'm not sure that that your suggested approach will work for us.
Hi Tom,
No. The dashboards that are sent from Tessitura Analytics are generated in the security context of the user receiving the report. If the don't have a user account in Tessitura that's been sync'ed to Analytics, then when the dashboard schedule runs, they will either not receive it or will receive a blank report due to their not having any control group access (even to the default control group) to the Analytics data.
Melissa and Kelly make good suggestions.
Chris
I set up an automatic redirect for my scheduled reports in my inbox using rules within Outlook. I take lines that are unique to that email and once it contains an attachment from the designated email address, it gets forwarded to whoever needs it.
Ashleigh
Mary - a problem I've run into with this is that the account with the email attached has to have logged in to Tessitura at least once after the email is added. Otherwise the email won't show up in the share options.