Good Morning,
After the update to version 15.1 there are some daily scheduled reports that will not send out at all. The reports we are trying to use are the Attendance by performance records and the Performance Sales Analysis records. Both are checked as "Public" and set for early morning run times. Has anyone encountered this problem where the reports don't generate?
Thank you in advance.
I have heard this happens if the report was originally scheduled by a user who is now inactive. You can change the owner of the scheduled report to a current user using the new interface in 15.1, though.
We upgrade on Monday (yay!), so I can't confirm yet, but I that might be the problem!
Thank you for responding, the current user that scheduled these reports is a user that is currently active. The odd thing is that they are under the scheduled reports and when the time comes to send it will refresh to the next time it should send but they are not sending.
We had this issue with a couple of different reports. The issue with several were in the reports themselves and with another with an errant semi colon. You should check in "View Reports" to see if there are any error messages being reported. We found that there was an issue with one of the tables in the report itself. The errant semi colon was due to someone being added to the emails and instead of ending in just the email address a semi colon was added at the end.There is a third issue that we had after we upgraded in that our report server had to be restarted.
You are correct! There were errors in the "View Reports" Section:
"The user has successfully authenticated, but a database connection could not be opened."
Have you come across this error?
I haven't to be honest. I would open a ticket it sounds like a set up issue.
Thank you very much for your help! I will open a ticket.
Good luck!
Hey Lidia-- I am getting the same error-- before I open a ticket, would you be willing to share your solution with me, assuming you found one?