Good Morning,
After the update to version 15.1 there are some daily scheduled reports that will not send out at all. The reports we are trying to use are the Attendance by performance records and the Performance Sales Analysis records. Both are checked as "Public" and set for early morning run times. Has anyone encountered this problem where the reports don't generate?
Thank you in advance.
We had this issue with a couple of different reports. The issue with several were in the reports themselves and with another with an errant semi colon. You should check in "View Reports" to see if there are any error messages being reported. We found that there was an issue with one of the tables in the report itself. The errant semi colon was due to someone being added to the emails and instead of ending in just the email address a semi colon was added at the end.There is a third issue that we had after we upgraded in that our report server had to be restarted.
You are correct! There were errors in the "View Reports" Section:
"The user has successfully authenticated, but a database connection could not be opened."
Have you come across this error?
I haven't to be honest. I would open a ticket it sounds like a set up issue.
Thank you very much for your help! I will open a ticket.
Good luck!
Hey Lidia-- I am getting the same error-- before I open a ticket, would you be willing to share your solution with me, assuming you found one?