Hi
Can anyone direct me to anything written down about why the Season Overview figures should be taken with a pinch of salt and not used as exact sales figures? I know I've read something but I can't for the life of me figure out where!
Thanks
Siobhan
Hello,
The important reminder for me is that the numbers on Season Overview are not live. They are updated by a SQL job. The frequency of that job can be adjusted. Luckily, at the bottom of the screen there is a time stamp printed in blue of when the data was last updated. Other than that delay the numbers have been accurate for me.
If you have added custom Price Type Categories or Revenue Designations you will need to take special note of how and where they are displayed in Season Overview.
Jared
Thanks. We have no custom price type categories and I have manually run the SQL job update, the performance has been and gone so nothing is changing, yet the sold tickets plus comps don’t add up as they should.
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Further to this, the Comps Detail screen is missing out one of the comp reasons that has been used.
Well, I don't know what could be going on. I checked the troubleshooting page of the help system and it has some pointers about layered price maps with the same designation and sales over capacity. But it sounds like the figures you are seeing in Overview are lower than expected. Is that right? I'm guessing you are missing sales like you are missing the comp reason.
Which report are you trying to balance to? Is this the only show that doesn't balance?