Marketing site and Source Codes

We ran into the same issue and found that we have to send to a TNEW page for the tracking to work. I think that there is a work around if you manually add the promo code BUT if you do that, you cannot pull the list from Tessitura. Don't quote me on the workaround though. Best bet is to send to TNEW directly. 

By the way, we have a group that meets regularly to discuss and share best practices/come up with solutions for the Tessitura/Wordfly integration. Let me know if you are interested in joining us. 

Good luck!

Tracy 

Hi Tracy, 

I'd love to be part of the Tessitura/WordFly group if you are letting people in. 

Thanks, 

Kevin

Tracy - I had to miss the last meeting, but I look forward to the next one. And I am very interested in this discussion because we are working on a new website and we need to think through where we will land someone for tracking purposes from emails etc... We were trying to eliminate having a ton of info on TNEW and adding the same info on our website. 

Meghan

Count me in to the Tess/Wordfly group as well, if possible! Thanks!

Cynthia

Happy to add others. If you can send me an email at tschneider@virginiahistory.org, I will add you!

Happy to add others. If you can send me an email at tschneider@virginiahistory.org, I will add you!

Meghan -

this will be a good topic for us to discuss! talk to you soon!



<Tessitura_2D00_Network_2D00_logo_5F00_1500x421-png_2D00_150x42-png> Update from Tessitura Network <default-png_2D00_70x70x2-png> Tracy Schneider We ran into the same issue and found that we have to send to a TNEW page for the tracking to work. I think that there is a work around if you manually add the promo code BUT if you do that, you cannot pull the list from Tessitura. Don't quote me on the workaround though. Best bet is to send to TNEW directly.  By the way, we have a group that meets regularly to discuss and share best practices/come up with solutions for the Tessitura/Wordfly integration. Let me know if you are interested in joining us.  Good luck! Tracy  View online   You received this notification because you subscribed to the forum.  To unsubscribe from only this thread, go here. Flag this post as spam/abuse.

I'm super interested in joining your wordfly group! Thank you!

This is a common issue. But a few orgs have gotten around this in similar novel ways.

After talking to the folks at Wheeler Centre who had done this, we had our current webdev add some js script to our marketing site that takes the promo query parameter (ie: ?promo=[code]) from the end of the url landing when it lands on the marketing site and holds it (as a cookie) - and when the session eventually goes to TNEW puts it back on again.  Essentially 

• Use client-side JavaScript to detect the presence of a “promo” parameter in the URL on page load
• Save that value to a cookie that expires after 3 days
• Whenever a users clicks TNEW URL we augment that URL by adding a promo param and a premove param
• The only exception to that is, to avoid sending the same promo param quickly in succession, we keep track of any promo param sent and avoid sending it for another hour (by setting a cookie that expires in 1 hour)

Hope that helps

[EDIT] just a note that I think GA tag appending on the site can get tangled in this so keep that in mind as well.

Jamie O'Brien,

So when your website does this, does the user see something like "Promo Code = 11111" on the TNEW page?  Or are you also then hiding that area of TNEW whenever the promo code is only a number (since most actual promo codes that people use are word-based)?

In my initial testing on our TNEW instance, while the promo source number works as described above, it also ends up with the odd promo code view for a patron, which could be deemed "odd".  Not necessarily a deal breaker, for sure.  Just curious how you dealt with it.

Either way, this is good stuff; thanks!!

John

Hi John!

Yes, I believe so. We did NOTHING to independently manage our TNEW appearance, as we used the Quick Start Template from Tessitura and it's fairly limited in terms of controls (a highly practical shortcut to getting your brand look on TNEW, but limited controls). 

To be completely honest though, we did the majority of the finishing work and testing of our TNEW v7 upgrade during the pandemic so (a) all testing was a little funky because we were faking all events and situations and (b) it's been over a year since I've had to think about this sort of detail, as we've basically sold nothing. I feel like I saw this "odd" instance and shrugged it off as a just how things are/not especially noticeable on our particular page.

It's not my particular world so I don't have precise terminology and am just assuming this is a valid thought, but I suppose one other (native; non-developer) way of addressing the appearance would be to add language to the source, like you would for an offer. It wouldn't necessarily make the number look less random itself, but it could give the general area a better feeling of legitimacy. [And perhaps if there's an option to do code, but presumably less elaborate stuff, there could be code that says "display 'Referred Session (ex)' if source but no promo details".  Then no one would have to take on adding text for each source.]

Jamie

Yeah, chances are most people probably would just bypass that anyway and ignore.  But it never hurts to ask and ponder these things.

Thanks again, Jamie!