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Extractions - Email subscriptions date

Sam Smith
$organization

Hi,

If I want to pull an Extraction of people who signed up to receive eNews between dates X and Y, what criteria would I need to put before 'Between - X AND Y' in the Extraction segment to get this info?

Thanks,
Sam, Theatre Royal

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  • $organization

    Hi Sam,

     

    That depends on how you are recording sign ups for your eNews.  Are you using an attribute, a CSI, something else?

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com

     

    From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Sam Smith
    Sent: Thursday, October 29, 2009 9:31 AM
    To: Kevin Sheehan
    Subject: [Tessitura Marketing Forum] Extractions - Email subscriptions date

     

    Hi,

    If I want to pull an Extraction of people who signed up to receive eNews between dates X and Y, what criteria would I need to put before 'Between - X AND Y' in the Extraction segment to get this info?

    Thanks,
    Sam, Theatre Royal




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  • $organization in reply to Kevin Sheehan

    Hi Kevin,

    We use a CSl (I think!)

    Sam

  • $organization in reply to Sam Smith

    Hi Sam,

    If you use CSI's you'll need to include the Activity Type and possibly the Category as well as the CSI date range.
    All these can be found in the Customer Service Issues criteria folder.

    So for example if the category is something like "Email Contact" and within that category is a activity type of "eNews" you would set up your criteria like so...

    CSI Category IN Email Contact
    CSI Activity Type IN eNews
    CSI Date BETWEEN X AND Y

    Depending on how your activity types are set up and named you may not need the category but might as well toss it in.

    Does that help?

Reply
  • $organization in reply to Sam Smith

    Hi Sam,

    If you use CSI's you'll need to include the Activity Type and possibly the Category as well as the CSI date range.
    All these can be found in the Customer Service Issues criteria folder.

    So for example if the category is something like "Email Contact" and within that category is a activity type of "eNews" you would set up your criteria like so...

    CSI Category IN Email Contact
    CSI Activity Type IN eNews
    CSI Date BETWEEN X AND Y

    Depending on how your activity types are set up and named you may not need the category but might as well toss it in.

    Does that help?

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