I was wondering if anyone is currently using ranking in Tessi. What was entailed in setting this up and has it been of great value to you?
Travis Green from the Sydney Theatre Company did a presentation on their use of rankings at ANZTRUC – can’t see the presentations from the conference online. Maybe contact him directly?
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Shawn StoneSent: Thursday, 3 April 2014 3:15 AMTo: Brenda FehlbergSubject: [Tessitura Marketing Forum] Ranking in Tessi
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Hi-We use ranking for seating subscriptions. We take into account subscription (full and half/minis at different values), with depreciating values over the years. We also, of course, take their contributions into account, including both amount and length of history, along with things like board participation, planned giving, etc.
It works well for our purposes. We don't use ranking to access seating allocations at this point.
One great piece of advice we got was to take on the role of Henry Kissinger when bringing departments together to agree on your ranking criteria. It's going to take some work!
All the best,
Mark SackettBox Office Manager / TreasurerSan Francisco Opera
In addition to subscriber discounts, we use it to sell discounted tickets when people buy a membership.
We haven't got any cart validation in place yet so the current process is the customer buys the membership, and goes through checkout. On the confirmation page after having checked out, I've placed a button to take the patron back to the login screen where s/he logs in with the same credentials as previously which then invokes the ranking and associated MOS. After logging in, the customer gets a list of performances where the discount applies.
It was easy to set up, the only extra task was to create a new procedure based on AP_CUSTOMER_RANK which runs a few times a minute based on membership purchase and constituency. The procedure runs this frequently so the ranking is instated by the time the customer checks out with membership purchase.
In addition to subscriber discounts, we use it to sell discounted tickets when people buy a membership. We haven't got any cart validation in place yet so the current process is the customer buys the membership, and goes through checkout. On the confirmation page after having checked out, I've placed a button to take the patron back to the login screen where s/he logs in with the same credentials as previously which in then invokes the ranking and associated MOS. After logging, the customer gets a list of performances where the discount applies. It was fairly easy to set up, the only extra task was to create a new procedure based on AP_CUSTOMER_RANK which runs a few times a minute based on membership purchase and constituency. The procedure runs this frequently so the ranking is instated by the time the customer checks out with membership purchase. From: Shawn Stone <bounce-shawnstone8423@tessituranetwork.com> Sent: 4/2/2014 11:00:48 AM I was wondering if anyone is currently using ranking in Tessi. What was entailed in setting this up and has it been of great value to you? This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Marketing Forum. You may reply to this message to post to the Marketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We haven't got any cart validation in place yet so the current process is the customer buys the membership, and goes through checkout. On the confirmation page after having checked out, I've placed a button to take the patron back to the login screen where s/he logs in with the same credentials as previously which in then invokes the ranking and associated MOS. After logging, the customer gets a list of performances where the discount applies.
It was fairly easy to set up, the only extra task was to create a new procedure based on AP_CUSTOMER_RANK which runs a few times a minute based on membership purchase and constituency. The procedure runs this frequently so the ranking is instated by the time the customer checks out with membership purchase.
From: Shawn Stone <bounce-shawnstone8423@tessituranetwork.com> Sent: 4/2/2014 11:00:48 AM