Transcend/Tessitura Reconciliation Procedures

Mara –

I reconcile Tessitura and Transcend for each day to find irregularities, which we seem to have more of than before Transcend.  Right now I’m working on a charge that went through twice in Transcend, but only once in Tess.  I compare the Tess posting reports to Transcend’s Batch Details by Card Type report.  We sometimes have temporary variances with our web sales due, I assume, to timing differences in when the batches close, so I wait a day or two to see if those correct themselves before putting time into investigating them.

Best,

Leslie

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi all,

I am working on putting together written procedures for a monthly Tessitura/Transcend/credit card statement reconciliation process here at Yale.  I would love to hear from anyone who is currently doing this. What reports do you pull from Tessitura and Transcend? Have you created any custom reports? Any pitfalls I need to be aware of? Any advice would be greatly appreciated!

Looking forward to hearing from you.

Best,

Mara

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Hi Jeanette,

Would you be willing to share that report? I was thinking about putting together something like that to look for discrepancies only on a daily basis, and then creating some additional reports that summarize activity on a monthly basis for the business offices.  We are a consortium, so we have a huge number of merchant accounts, and looking at everything daily is really not an option for us.

Thanks so much!

Mara

Mara Hazzard-Wallingford
Director, Yale Tessitura Consortium
mara.hazzard-wallingford@yale.edu

(203) 432-8822

Sure, I will send them to you directly.

Thanks

Jeanette

Jeanette,

Would you be willing to send me a copy of your reports as well?

Thanks in advance.

 -steve carlock

Information Technology Manager

The Granada

jsc@granadasb.org

(805) 899-3000x111 (office) - Note: New Office Number as of 2009-11-01

(805) 899-3002 (fax)

(562) 239-7075 (cell)

Mara-

I created to custom reports that find trx that were rolled back in Tessitura, but were still in Trandscend, and to find credits that look like they went through to Trandscend via Tessitura but did not. Our account department runs those daily, to see if there are any issues, along with checking the CC balances between Tessitura, Trandscend.

Jeanette

I agree with the request that many of us would like to see this report, and submitting as a shared report seems the way to go.

I think that is a report many of us would like to take a look at.
You may want to consider submitting it as a shared report.