Transcend/Tessitura Reconciliation Procedures

Mara –

I reconcile Tessitura and Transcend for each day to find irregularities, which we seem to have more of than before Transcend.  Right now I’m working on a charge that went through twice in Transcend, but only once in Tess.  I compare the Tess posting reports to Transcend’s Batch Details by Card Type report.  We sometimes have temporary variances with our web sales due, I assume, to timing differences in when the batches close, so I wait a day or two to see if those correct themselves before putting time into investigating them.

Best,

Leslie

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi all,

I am working on putting together written procedures for a monthly Tessitura/Transcend/credit card statement reconciliation process here at Yale.  I would love to hear from anyone who is currently doing this. What reports do you pull from Tessitura and Transcend? Have you created any custom reports? Any pitfalls I need to be aware of? Any advice would be greatly appreciated!

Looking forward to hearing from you.

Best,

Mara

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Mara –

I reconcile Tessitura and Transcend for each day to find irregularities, which we seem to have more of than before Transcend.  Right now I’m working on a charge that went through twice in Transcend, but only once in Tess.  I compare the Tess posting reports to Transcend’s Batch Details by Card Type report.  We sometimes have temporary variances with our web sales due, I assume, to timing differences in when the batches close, so I wait a day or two to see if those correct themselves before putting time into investigating them.

Best,

Leslie

Leslie Fillingham, Finance Director

Milwaukee Repertory Theater

414-224-1761

Hi all,

I am working on putting together written procedures for a monthly Tessitura/Transcend/credit card statement reconciliation process here at Yale.  I would love to hear from anyone who is currently doing this. What reports do you pull from Tessitura and Transcend? Have you created any custom reports? Any pitfalls I need to be aware of? Any advice would be greatly appreciated!

Looking forward to hearing from you.

Best,

Mara

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!