Making Users "Workers"

In Security I recently updated a few users to Worker Type Staff (and Type:User) I THINK I've looked at every point of security to make this work BUT when these particular Users add a step to a plan their user name doesn't appear in the drop down worker field - what am I missing???  Please help!

  • Just noticed that these users/workers can add notes but cannot save the step plan

  • Derrell, I know you mention security but did you add the Worker ID from Tessitura and Worker type to the User screen in Security? 

  • Darrell,

    Here also is the list of what I put together of what needs to be considered when setting up users for plans:

     

    Normal 0 false false false EN-US X-NONE X-NONE

    Security

                   Const Plans RB

                   Const Plans TAB

                   Const Portfolios RB

                   Const Workers RB

                   Under USER add their Constituent ID for their WORKDER ID and select a WORKER TYPE

     

    Tables

                   tr_plan_priority

    tr_plan_source

    tr_plan_status

    tr_plan_type

    tr_worker_role 

    tr_worker_type

  • Have you added a worker type to that staff member’s individual Tess record on the Worker Setup screen in the Plans tab? I think that may be all you have to do to have them appear in the worker dropdown of the Step detail screen.

     

     

    Jason

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Terry Stevens
    Sent: Thursday, April 14, 2016 9:08 AM
    To: Jason Cabral <jcabral@publictheater.org>
    Subject: Re: [Tessitura Development Forum] Making Users "Workers"

     

    Darrell,

    Here also is the list of what I put together of what needs to be considered when setting up users for plans:

     

    Normal 0 false false false EN-US X-NONE X-NONE

    Security

                Const Plans RB

                Const Plans TAB

                Const Portfolios RB

                Const Workers RB

                Under USER add their Constituent ID for their WORKDER ID and select a WORKER TYPE

     

    Tables

                tr_plan_priority

    tr_plan_source

    tr_plan_status

    tr_plan_type

    tr_worker_role 

    tr_worker_type

    From: Darrell Jones <bounce-darrelljones8445@tessituranetwork.com>
    Sent: 4/14/2016 12:17:08 AM

    Just noticed that these users/workers can add notes but cannot save the step plan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Yes that was the first thing.

     

    DARRELL JONES | Customer Service Coordinator | Tasmanian Symphony Orchestra Pty Ltd

    1 Davey Street, Hobart, Tasmania | GPO Box 1450 Hobart, Tasmania                                        

    Tel 03 6232 4404 | Email jonesd@tso.com.au | Website www.tso.com.au

                             

    block

     

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Terry Stevens
    Sent: Thursday, 14 April 2016 10:56 PM
    To: Darrell Jones
    Subject: Re: [Tessitura Development Forum] Making Users "Workers"

     

    Derrell, I know you mention security but did you add the Worker ID from Tessitura and Worker type to the User screen in Security? 

    From: Darrell Jones <bounce-darrelljones8445@tessituranetwork.com>
    Sent: 4/14/2016 12:17:08 AM

    Just noticed that these users/workers can add notes but cannot save the step plan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Hi Jason,

     

    That was the first thing I did and didn’t expect to have to do anything else.

     

     

    DARRELL JONES | Customer Service Coordinator | Tasmanian Symphony Orchestra Pty Ltd

    1 Davey Street, Hobart, Tasmania | GPO Box 1450 Hobart, Tasmania                                        

    Tel 03 6232 4404 | Email jonesd@tso.com.au | Website www.tso.com.au

                             

    block

     

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Jason Cabral
    Sent: Thursday, 14 April 2016 11:28 PM
    To: Darrell Jones
    Subject: RE: [Tessitura Development Forum] Making Users "Workers"

     

    Have you added a worker type to that staff member’s individual Tess record on the Worker Setup screen in the Plans tab? I think that may be all you have to do to have them appear in the worker dropdown of the Step detail screen.

     

     

    Jason

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Terry Stevens
    Sent: Thursday, April 14, 2016 9:08 AM
    To: Jason Cabral <jcabral@publictheater.org>
    Subject: Re: [Tessitura Development Forum] Making Users "Workers"

     

    Darrell,

    Here also is the list of what I put together of what needs to be considered when setting up users for plans:

     

    Normal 0 false false false EN-US X-NONE X-NONE

    Security

                Const Plans RB

                Const Plans TAB

                Const Portfolios RB

                Const Workers RB

                Under USER add their Constituent ID for their WORKDER ID and select a WORKER TYPE

     

    Tables

                tr_plan_priority

    tr_plan_source

    tr_plan_status

    tr_plan_type

    tr_worker_role 

    tr_worker_type

    From: Darrell Jones <bounce-darrelljones8445@tessituranetwork.com>
    Sent: 4/14/2016 12:17:08 AM

    Just noticed that these users/workers can add notes but cannot save the step plan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!