Hi,
It's been alluded to by some work colleagues that Tessitura expunges newly added credit cards if they are not authorized or assigned to a payment plan within a certain time frame. However, I can't seem to find anyone who knows the exact window or where in Tessitura it is controlled (if it indeed can be.) I added a new credit card to a test constituent a week ago, and it has not disappeared yet. Can anyone confirm?
Thanks
Hey Michael,
I've definitely been a "victim" of this auto-delete function at your very org, but I cannot tell you what the window was. It was somewhere between 7 and 60 days... most likely 7 and 30, but my memory is fuzzy.
I can tell you that @ SSO we run a weekly report - Purge Credit Card Account Data. Check out the parameters @ SO. I can't confirm 100% that the procedure is what is deleting CC's with no transaction history, but it seems likely.
Perhaps someone from Tess can confirm.
Cheers,Megan
Thanks Megan! That really helps. At least I know what to look for now:)