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Adding credit cards to Transactions tab without authorizing

Former Member
Former Member $organization

Hi,

It's been alluded to by some work colleagues that Tessitura expunges newly added credit cards if they are not authorized or assigned to a payment plan within a certain time frame. However, I can't seem to find anyone who knows the exact window or where in Tessitura it is controlled (if it indeed can be.) I added a new credit card to a test constituent a week ago, and it has not disappeared yet. Can anyone confirm?

Thanks

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  • $organization

    Hey Michael,

    I've definitely been a "victim" of this auto-delete function at your very org, but I cannot tell you what the window was. It was somewhere between 7 and 60 days... most likely 7 and 30, but my memory is fuzzy.

    I can tell you that @ SSO we run a weekly report - Purge Credit Card Account Data. Check out the parameters @ SO. I can't confirm 100% that the procedure is what is deleting CC's with no transaction history, but it seems likely.

    Perhaps someone from Tess can confirm.

    Cheers,
    Megan

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  • $organization

    Hey Michael,

    I've definitely been a "victim" of this auto-delete function at your very org, but I cannot tell you what the window was. It was somewhere between 7 and 60 days... most likely 7 and 30, but my memory is fuzzy.

    I can tell you that @ SSO we run a weekly report - Purge Credit Card Account Data. Check out the parameters @ SO. I can't confirm 100% that the procedure is what is deleting CC's with no transaction history, but it seems likely.

    Perhaps someone from Tess can confirm.

    Cheers,
    Megan

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