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Renewal letters

Julia Allal
$organization

Hello,

Is there a way to flag an account so they do not receive a membership renewal letter? Every so often patrons will tell us they are not able to renew a membership but they continue to buy tickets, so we don't want to mark them Do Not Mail.

Thank you!

  • $organization

    We have different Mail Restriction types. You can set that up in your system table TR_MAIL_INFO. We use Subscription & Casual Only for patrons who only want to receive ticketing information. I’ll try to attach a screen shot of the different types we use. Email me if it doesn’t go through.

     

     

    Michael Joyal
    Direct 204 954 6411

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: August-27-15 10:29 AM
    To: mjoyal@royalmtc.ca
    Subject: [Tessitura Development Forum] Renewal letters

     

    Hello,

    Is there a way to flag an account so they do not receive a membership renewal letter? Every so often patrons will tell us they are not able to renew a membership but they continue to buy tickets, so we don't want to mark them Do Not Mail.

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Yes – there is an attribute called Renewal_type and you can select “No Renewals” as the value.

     

     

    ____________________________

     

    Julie P. Hamre

    Staff Accountant

    Strathmore

    5301 Tuckerman Lane

    North Bethesda, MD  20852-3385

    www.strathmore.org

    301-581-5136

    jhamre@strathmore.org

    In office Monday-Thursday

     

     

     

    Support what you love. Strathmore Stars enjoy

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    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Julia Allal
    Sent: Thursday, August 27, 2015 11:30 AM
    To: Julie Hamre
    Subject: [Tessitura Development Forum] Renewal letters

     

    Hello,

    Is there a way to flag an account so they do not receive a membership renewal letter? Every so often patrons will tell us they are not able to renew a membership but they continue to buy tickets, so we don't want to mark them Do Not Mail.

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    We use the attribute "renewal type" with a value of "do not renew." If I remember correctly, that pulls in to the exclusions in the renewal utility without customization, so you just make sure always to exclude that group.

    Beth

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    From: "Julia Allal" <bounce-juliaallal4761@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Thursday, August 27, 2015 10:30:29 AM
    Subject: [Tessitura Development Forum] Renewal letters

    Hello,

    Is there a way to flag an account so they do not receive a membership renewal letter? Every so often patrons will tell us they are not able to renew a membership but they continue to buy tickets, so we don't want to mark them Do Not Mail.

    Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!